La-Z-Boy Home Furnishings & Décor offers a world of comfort, service, and selection. Customers seeking home decoration ideas or the perfect piece for their room will find inspiration in the Design Centre. Hundreds of stylish fabrics and leathers are available for custom orders.
Customers have praised the helpful, attentive, knowledgeable, and friendly service. Sales representatives have been described as wonderful to work with, patient, and great people to deal with. They walk customers through the store, showing features and options, and allow ample time to weigh choices. Specific assistance has been provided in finding automatic recliner chairs and navigating insurance claims, with representatives going the extra mile to ensure customer satisfaction and explain options in detail.
We came to purchase a recliner and worked with CC. She was fantastic - she knew her product, asked the right questions to understand our lifestyle and needs and suggested great products. This is an investment piece that we’ll use everyday for more than 10 years and we were happy with the no-pressure service we received. Jessica was also helpful in recommending a few colour options that would suit our existing furniture. Hopefully the delivery service matches the quality of the in-store experience.
Jul 2026
5.0★★★★★
During the sales promotion July 9-12, I had the pleasure of dealing with sales associate Chetna Choudhry (CC). She provided me top notch service , low pressure service, with timely response on both my in store and email follow-up questions; resulting in a purchase of a La-Z-Boy product.
I would highly recommend CC if you are interested in a product at Kitchener, La-Z-Boy.
Jul 2026
5.0★★★★★
We went in to find a specific chair and were greeted by Ileana, who spent probably half an hour showing us different options. We were really impressed withnthe service. Thanks, Ileana!
