Called their office number at 3:47 PM to schedule a furnace service appointment and was greeted by someone that had told me I’d called an on-call number and asked if I’d like the service performed after hours at after hours rates? I said no I’m just trying to book an appointment. They had previously called me and I called back on the number at the very top of their website in the picture attached the on-call person told me to stop calling their on-call number. I read the phone number that I had called back to her and she said that that was the office number and I said that it must’ve transferred to you. I then called back again at 3:50pm and got someone else that... read full review
December 2024
we have used kingston Home Heating I think since the nineties . We have always been satisfied with the services when required as well as our regularly scheduled yearly maintenance.Yesterday we had a service provided by Kingston Home Heating that was done on short notice and with every effort by them to accommodate a delivery date we had of a stove.As well we asked for a maintenance on a gas stove and to certify another that had leaked carbon monoxide last year . The two workers Greg and Blade arrived right on schedule with big smiles to light up the room .They were very professional and efficient. One of the stoves was difficult because of age and availability of parts... read full review
October 2024
I'm giving these folks 5 stars because they *didn't* come to my house. It was the first really chilly day of the season, the start of a holiday weekend, and our furnace isn't kicking in. I emailed the furnace people we usually use - no answer. I phoned them - no answer (guess who we *won't* be calling again). My heart sank - my family was coming for holiday dinner and I wanted the house to be warm for my toddler-aged grandson. I phoned Kingston Home Heating to book a call and the very nice woman on the other end of the line troubleshot over the phone. Granted, I got my steps in running up and down stairs to the cellar, but within 10 minutes, the furnace... read full review
Called their office number at 3:47 PM to schedule a furnace service appointment and was greeted by someone that had told me I’d called an on-call number and asked if I’d like the service performed after hours at after hours rates? I said no I’m just trying to book an appointment. They had previously called me and I called back on the number at the very top of their website in the picture attached the on-call person told me to stop calling their on-call number. I read the phone number that I had called back to her and she said that that was the office number and I said that it must’ve transferred to you. I then called back again at 3:50pm and got someone else that... read full review
we have used kingston Home Heating I think since the nineties . We have always been satisfied with the services when required as well as our regularly scheduled yearly maintenance.Yesterday we had a service provided by Kingston Home Heating that was done on short notice and with every effort by them to accommodate a delivery date we had of a stove.As well we asked for a maintenance on a gas stove and to certify another that had leaked carbon monoxide last year . The two workers Greg and Blade arrived right on schedule with big smiles to light up the room .They were very professional and efficient. One of the stoves was difficult because of age and availability of parts... read full review
I'm giving these folks 5 stars because they *didn't* come to my house. It was the first really chilly day of the season, the start of a holiday weekend, and our furnace isn't kicking in. I emailed the furnace people we usually use - no answer. I phoned them - no answer (guess who we *won't* be calling again). My heart sank - my family was coming for holiday dinner and I wanted the house to be warm for my toddler-aged grandson. I phoned Kingston Home Heating to book a call and the very nice woman on the other end of the line troubleshot over the phone. Granted, I got my steps in running up and down stairs to the cellar, but within 10 minutes, the furnace... read full review