I broke my glasses over the holidays and went in to the New Sudbury Mall LensCrafters location to see if I could get them fixed or replace the frame. All three opticians on duty were incredibly helpful. Sarah tried to fix them (they were kaput). Another staff member found a recently returned pair with the same frame and size. I got an almost new frame for free, and I cannot say enough how helpful and resourceful they all were. Plus we had a lovely time chatting while they were trying different solutions. 10/10 recommend the location and staff.
January 2025
This is by far the best place to get glasses. The customer service is absolutely incredible. In addition, this store is able to charge directly to the insurance company, offers 30 days to pick the second pair with a discount, and the frames you receive are new, not what’s on the floor. I am very happy with the glasses and the overall experience and would not go anywhere else
December 2024
I thoroughly enjoy going in store to choose my glasses. The workers there always give the best recommendations. I know I can depend upon them for helping me choose the most suitable option.
I broke my glasses over the holidays and went in to the New Sudbury Mall LensCrafters location to see if I could get them fixed or replace the frame. All three opticians on duty were incredibly helpful. Sarah tried to fix them (they were kaput). Another staff member found a recently returned pair with the same frame and size. I got an almost new frame for free, and I cannot say enough how helpful and resourceful they all were. Plus we had a lovely time chatting while they were trying different solutions. 10/10 recommend the location and staff.
This is by far the best place to get glasses. The customer service is absolutely incredible. In addition, this store is able to charge directly to the insurance company, offers 30 days to pick the second pair with a discount, and the frames you receive are new, not what’s on the floor. I am very happy with the glasses and the overall experience and would not go anywhere else
I thoroughly enjoy going in store to choose my glasses. The workers there always give the best recommendations. I know I can depend upon them for helping me choose the most suitable option.