Beware!! I do not recommend this provider, use your money somewhere else where you will actually have the service you paid for completed.
A technician came to our house to fix our fireplace and see why it is not starting. Our fireplace glass has small hairline cracks in it, and Upon arriving the technician said he would not be able to inspect what the issue is , since these cracks existed. He spent approximately five minutes in the house and charged me $100 although he did not come to complete any of the services he was asked to. If this company is aware that having cracks in the glass is not something they can work with, then they should ask that over the phone upon contacting them. He then tried to convince me to buy a fireplace through them. I tried contacting the company on several occasions and they are not returning my calls or even trying to justify their unethical business practices.
About Ultra Comfort Cambridge
Ultra Comfort Cambridge is known for providing high-quality service, which helps them build long-term customer relationships and a strong team spirit. Their goal is to keep improving their methods and response to customer needs through teamwork that focuses on quality, service, and integrity.
The technicians are professional and friendly. They are patient, thorough, and take the time to explain everything clearly. For example, when installing a new fireplace, they showed the customer how to turn off the gas, operate the pilot light, and remove the trim for refinishing. They also took apart parts carefully without rushing and answered all questions, making sure the customer felt comfortable with the new system.
Ultra Comfort Cambridge responds quickly to inquiries. They fixed a propane fireplace issue in less than half an hour by adjusting the log placement, even though the original installer said the burner was shot and the burner provider was out of business. Their technician Vivek was very knowledgeable and professional.
The company also offers great value. They repaired a furnace problem that another company quoted nearly $2,000 for, fixing it for under $200. Customers are very satisfied with the service and plan to use Ultra Comfort Cambridge for future needs.
Customers praise the company for fair pricing, quality work, and honest service. They recommend Ultra Comfort Cambridge as their go-to company for AC, furnace, and water heater needs, highlighting the professionalism, punctuality, and courteous attitude of the team.
Recently, customers shared positive experiences, noting the fast and reliable service. One customer mentioned calling for help when their A/C stopped working on a Sunday evening, and a technician arrived early Monday morning, getting the A/C up and running quickly. They called the service a "life saver in this extreme heat" and said they would recommend the company to family and friends. Another customer praised how Ultra Comfort solved their ten-year-old air conditioning problem efficiently, providing competitive results and costs. Others appreciated the pleasant and understanding shop staff and the proficiency of the service technician, describing the experience as a real pleasure. Overall, Ultra Comfort Cambridge continues to be recognized for its quick response, professionalism, and quality service.
Reviews
I had a new fireplace installed this week to replace a 30 year old relic that was installed when the house was built. The installation team from Ultra Comfort was amazing. Carlos and Wilson overcame numerous challenges with the old unit removal and had to take it apart to remove. I was impressed with their diligence and expertise. They are a great team. My wife and I had been looking for a fireplace for quite a while until we met Ali, the owner of Ultra Comfort. He took a genuine interest in our project and there were no surprises. I am thrilled with the whole experience!
Used several times. Ali and his team are the best! Had to get a new water softener and install. Went great! Also had to get a switch on gas valve hook up for bbq, was fast and dinner was on time!
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Location
250 King Street West, Cambridge, ON N3H 1B6
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