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Best Buy

2.5 129 reviews
Electronics Store, Electronics, IT Services & Computer Repair
Overall rating
2.5
out of 5
129 reviews
5 star 31%
4 star 5%
3 star 4%
2 star 4%
1 star 56%

About Best Buy

Best Buy is an electronics store chain that offers a wide selection of products, including computers and accessories, mobile devices, TVs, home theatre systems, and video games. Customers can reserve products online and pick them up in-store or shop online with free shipping on orders over $35. The company provides a Low Price Guarantee and in-store support from Geek Squad Agents, who can repair issues, protect devices, and offer extra perks with membership.

Reviews of the store have been generally positive, with customers praising sales associates for their patience and helpfulness. One customer had a great experience with a sales associate who assisted them in making informed purchasing decisions without pressuring them into extras. Another customer appreciated the help of a sales associate who was "genuine" and "liberal" in assisting them with a new phone purchase.

However, some customers have noted that the store's focus on online purchasing and pickup has led to a decline in in-store stock and selection. Despite this, the store's employees are often friendly and helpful, and the company's Low Price Guarantee and online shopping options make it a convenient choice for customers.

Oct 2026
5.0
I had not been to Best Buy in a long time. I must say that my visit was refreshing and enjoyable. I was greeted shortly upon entry and asked what area I needed help with. A Geek Squad employee referred me straight away to another employee whom he recommended as quite knowledgeable. He was right! Arromal took time to explain all my options. He was patient and actively listened to my requirements including the budget that I had set. I purchased a TV that was perfect for my needs. The experience saved me time and money. The best part....I was able to set it up myself. It ended up being the bedt and SMARTEST TV that I have ever owned. Thank you and kudos to your… read full review
Sep 2026
5.0
Had the best service with a customer service rep named Brock in the Mobile Department.
Brock was amazing! He took the time to go through all the different phone carriers & devices.
He was exceptionally professional and very friendly!
Definitely represented BestBuy!
Thank you!
May 2026
2.0
I actually can’t wait for Best Buy to shut down. It’s pretty ridiculous when I can’t just call the local store and it gets outsourced to a call center. Such poor customer service these days.

there is a reason that stores like Best Buy can’t stay in business
Photos of Best Buy, 28 Pinebush Road,  Cambridge
All 17 photos

Hours

Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 8PM
Sunday 11AM - 6PM

Good to know

  •  repair services 
  • has battery recycling 
  • has electronics recycling

Location

28 Pinebush Road, Cambridge, ON N1R 8K5

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Best Buy · 28 Pinebush Road, Cambridge, ON N1R 8K5

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