About Best Buy
Best Buy is an electronics store chain that offers a wide selection of products, including computers and accessories, mobile devices, TVs, home theatre systems, and video games. Customers can reserve products online and pick them up in-store or shop online with free shipping on orders over $35. The company provides a Low Price Guarantee and in-store support from Geek Squad Agents, who can repair issues, protect devices, and offer extra perks with membership. Reviews of the store have been generally positive, with customers praising sales associates for their patience and helpfulness. One customer had a great experience with a sales associate who assisted them in making informed purchasing decisions without pressuring them into extras. Another customer appreciated the help of a sales associate who was "genuine" and "liberal" in assisting them with a new phone purchase. However, some customers have noted that the store's focus on online purchasing and pickup has led to a decline in in-store stock and selection. Despite this, the store's employees are often friendly and helpful, and the company's Low Price Guarantee and online shopping options make it a convenient choice for customers.
I actually can’t wait for Best Buy to shut down. It’s pretty ridiculous when I can’t just call the local store and it gets outsourced to a call center. Such poor customer service these days.
there is a reason that stores like Best Buy can’t stay in business
Kevin from the Geek Squad was super helpful, went out of his way and helped me find the type of desktop best suited for my needs. He was professional and friendly, with no pressure! Definitely will be coming back 👍
Unorganized, staff could have cared less and this may sound insane, but the checkout was difficult and confusing to locate tucked back at the side of the store away from the entrance. It is advertised as Customer Service with the after thought of checkout underneath which took me a hot minute to figure out.