About Best Buy
Best Buy is an electronics store chain that offers a wide selection of products, including computers and accessories, mobile devices, TVs, home theatre systems, and video games. Customers can reserve products online and pick them up in-store or shop online with free shipping on orders over $35. The company provides a Low Price Guarantee and in-store support from Geek Squad Agents, who can repair issues, protect devices, and offer extra perks with membership. Reviews of the store have been generally positive, with customers praising sales associates for their patience and helpfulness. One customer had a great experience with a sales associate who assisted them in making informed purchasing decisions without pressuring them into extras. Another customer appreciated the help of a sales associate who was "genuine" and "liberal" in assisting them with a new phone purchase. However, some customers have noted that the store's focus on online purchasing and pickup has led to a decline in in-store stock and selection. Despite this, the store's employees are often friendly and helpful, and the company's Low Price Guarantee and online shopping options make it a convenient choice for customers.
I purchased a new laptop from the Cambridge Best Buy on November 5, 2025, & wanted to recognize Sehbu for the outstanding customer service he provided.
Within less than 2 minutes from my entrance to the store, Sehbu politely greeted me and inquired how he could help. Once I explained how I would primarily be utilizing the laptop (both taking - and teaching - online classes), Sehbu researched the best fit and price point for me, also explaining (without hard-selling) the advantages of Best Buy's warranties, Geek Squad services, etc.
Thanks to Sehbu's informative, professional service, I saw no reason to shop elsewhere; I purchased a laptop that evening that perfectly...read full review
I always give 10/10 to best buy, Always get best coustomer service, never disappoint, Today got best service from sofia.
There was problem in my garmin gps, They ship new to my home adress plus they give my money back with today price match, Wowww they are best, I will say to everyone always go with best buy.
Big thanks to Rasheed! he went back into the warehouse to look for a product after others told us it wasn’t in stock, and he found it. This level of responsibility and willingness to help is what we look for