Arctic Spa in Burlington was WONDERFUL! As Guelph residents, compared to other stores in the area the Burlington team went out of their way to ensure we had all of our needs met as first time customers. Shawn guided us through the process and provided thorough post purchase service as well! The culture at Arctic Spa Burlington is one of customer service and we look forward to a long lasting relationship.
About Arctic Spas Burlington
Arctic Spas Burlington is the official dealer for Arctic Spas, a renowned hot tub manufacturer established in 1994. The company is known for its high-quality, innovative hot tubs and strong values rooted in honesty and support. Customers praise the business for excellent customer service, with staff being friendly, knowledgeable, and responsive. Many reviews highlight smooth and professional experiences from purchase to installation, with staff helping to answer questions and ensure customer satisfaction. Technicians are punctual, diagnose issues accurately, and provide quick repairs, keeping hot tubs in perfect working order. While delivery times can sometimes be longer than expected, customers appreciate the quality and comfort of their hot tubs once received. Overall, Arctic Spas Burlington offers a fantastic product supported by a dedicated team, making it a highly recommended choice for anyone looking to buy a hot tub. The company’s focus on service, quality, and customer happiness sets it apart in the industry.
Reviews
The entire team at the Burlington location was wonderful to us. Shawn was incredibly knowledgeable and helpful, and he gave us so much of his time. He went above and beyond to offer us a (more than fair) deal for a tub specific to our needs. He also gave our 3 year old a big polar bear Teddy which was such a thoughtful gesture.
We chose the ‘Cub’ in black and it was back ordered but worth the wait. It also didn’t take any longer to arrive than Shawn predicted. We are over the moon with our new Hottub and we are in it every night. The salt water smells so much better than the strong chemicals we are all familiar with, the app Spa Boy is very handy, the Hottub looks so beautiful and the cover is easy to lift. (It is a great instant privacy screen as it sticks up 3 feet at the edge of the tub so be aware of this when you decide which direction to install it in.)
Thank you for such a great experience to Shawn and the team at Arctic Spas Burlington.
Excellent store and great customer service. I ordered parts from here and the staff were fantastic with answering questions and making sure I had everything I needed. If you are trying to decide on an Arctic Spa dealer, I highly Recommend this one!
Photos
Hours
Monday 10AM - 5PM
Tuesday 10AM - 5PM
Wednesday 10AM - 5PM
Thursday 10AM - 5PM
Friday 10AM - 5PM
Saturday 10AM - 5PM
Sunday 11AM - 4PM
Location
990 Fraser Drive, Burlington, ON L7L 5P5
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