Wyndfield | Empire Communities

Jan 2026

My first interaction with the sales team was amazing, Jayne was very informative and worked with us to figure out the best option for our family. Everything leading up to our closing was fantastic however that where the great customer service stop. At our closing (June 2025) we were informed by the construction team that the uneven ground in front our house will be rectify during grading which will take place Oct-Nov 2025 which was a fair timeline to us at the time. I followed up with the Project Coordinator Dipesh on numerous occasions, and this was confirmed up until Nov 2025 we were told it was happening second week of the month which never happened. It got to a point...read full review

Aug 2025

Fraud, fraud, fraud. Empire Communities advertises attractive prices (like $595k homes) but in reality, hidden costs can exceed $20,000. They claim you’re getting $6,000 worth of free upgrades, but in my case, $4,000 of that went to HVAC costs they called “additional,” which reduced the actual benefit. I was also charged $8,000 for a 20 ft retaining wall on a condo townhouse — something never properly explained upfront. The Sale and Purchase Agreement is loaded with terms that can work against you, so read it carefully. Avoid rental HVAC agreements — buying is cheaper long term. Overall, I found the process full of hidden charges, misleading incentives, and...read full review

Jul 2025

Over the past 12 years, we’ve purchased about seven homes from Empire. Overall, our experience has been positive. The customer service representative, Pina, has been great to deal with. However, when it comes to the warranty and construction teams for new builds, the experience has been inconsistent—what used to be a strong point for Empire now seems to be affected by either understaffing or a shift in focus from quality to quantity.

Most of our concerns have been addressed, except for one lingering issue related to the rear walk-out entrance grading. This was identified during our one-year inspection and remains unresolved. I chose not to escalate it to Tarion...read full review