About Bracebridge Glass Windows and Mirror
Reviews for Bracebridge Glass Windows and Mirror
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Bracebridge Glass Windows and Mirror is a well-established business that has been serving the local community for many years. Customers praise the professional and friendly service they receive, with one reviewer describing it as a "friendly home town customer experience." The business is known for its expertise in window and mirror replacement, with customers highlighting the company's ability to handle even complex and custom orders, such as a "crazy arch thermopane window." Bracebridge Glass also stocks hard-to-find parts, making it a convenient choice for customers. While the business is generally praised for its service, one customer had a less positive experience, reporting delays in order fulfillment and a lack of communication. Overall, Bracebridge Glass appears to be a reliable and trustworthy business that provides quality products and services to its customers.
I've been dealing with Bracebridge Glass for a few years, I'm in Huntsville and it's worth the drive for me to do business with them! They are very professional and do everything possible to make it right! A shout out to Rachel also, very kind, polite and professional! I'll see yas soon!
They helped me replace a crazy arch thermopane window. They talked me through removal and replacement so they did not have to make a visit to the house. It also sped up the replacement time which was only a couple of weeks for that custom window. They also stock parts for our NUTEK windows (TRUTH hardware) which can be tricky online.
Was trying to place a time sensitive order 2 weeks ago, on the initial call I was told the order, once confirmed after a home visit and measurement, would take up to 4 weeks to fulfill which is ok, I conveyed the urgency of the order and they promised to visit, however, after that followed up 3 times each time a gentleman named M* promised to do the measurements soon (like “this afternoon”) and call me back to give me the confirmation of order but never did. I understood they are busy, but all they need to do was to tell me that so I can try another business. Now All I got from this interaction with them is wasted 2 weeks and my project is now in jeopardy