About Best Buy
Best Buy is a popular electronics store chain that offers a wide range of products, including computers, mobile devices, TVs, home theatre, and video games. Customers can reserve products online and pick them up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada provides a Low Price Guarantee and a diverse selection of the latest tech products. The in-house Geek Squad Agents are available to assist with any technology-related issues, whether it's repairing problems, protecting valuable devices, or offering additional perks through monthly home or business membership. Customers have praised the exceptional service provided by the Geek Squad Agents, particularly their helpfulness, patience, thoroughness, and attentiveness in understanding the customer's needs and ensuring a smooth checkout process. The store has a large selection, ample parking, and generally helpful staff. Customers have noted the assistance of representatives like Addy and Alisa, who have been described as attentive, courteous, and knowledgeable. Another customer, Josh, was praised for his helpfulness and expertise in assisting with a laptop purchase.
Five stars is not enough for the incredible experiences I've had at Best Buy in Ajax! The incredible help, the follow through and updates while my home went through some renovation delays, the kindness, the support and the incredible teamwork I've witnessed here are just a few of the wonderful things I've appreciated so much with this store and team! Ken the store Manager, showed me SO MUCH kindness during a difficult time... a complete stranger to me, Ken went out and bought flowers after learning I had lost a pet days before. I did a post on facebook about it at the time, and family and friends couldn't believe the kindness I was shown that day !! -- From there, Fizal...read full review
Overall, service experience was great with friendly and knowledgeable associates in store. However, the delivery experience was terrible as when the product was delivered, it was left outside our house without any notification. Luckily, we were home and saw someone leaving it outside, otherwise who knows it could have been stolen.
Best buy lost it's edge years ago. Now it's just a shell of it's former self. In 2025 they're so out of touch with online commerce. Bought a microwave online. Only to find out that the dimension listed online are incorrect. Went online to return, choose the option to return in store. Thought it would be fast and good for the environment and may even save some shipping cost to the company. Customer service don't know how to process the return using the online return email. They had to go back to order a receipt. At which point they cannot just refund back to the card used to order online. Instead they want you to tap or insert the same cars. When you tap from phone their...read full review