About Geek Squad
Reviews for Geek Squad
Write a reviewHours
Monday: 10AM - 9PM
Tuesday: 10AM - 9PM
Wednesday: 10AM - 9PM
Thursday: 10AM - 9PM
Friday: 10AM - 9PM
Saturday: 9AM - 9PM
Sunday: 11AM - 7PM
Geek Squad offers repair, installation, and support services for a wide range of technology products at over 1,100 Best Buy stores. Their services include fixing computers, tablets, TVs, home theaters, car stereos, GPS devices, cell phones, and home appliances, regardless of where the products were purchased. The team is capable of repairing most makes and models and provides guidance to help customers get the most out of their devices. Reviews highlight their quick and effective service—such as unlocking a locked Samsung phone in minutes or troubleshooting TV issues related to Amazon Prime, which was resolved by a simple reset. Customers appreciate the helpful and knowledgeable staff who can quickly diagnose and fix problems. For example, a customer was able to get their TV working again after a brief reset, and another received prompt assistance with a computer issue related to a Dell warranty repair. While some negative reviews exist, many customers feel that the staff genuinely try to help and that complaints are often due to issues beyond their control. Overall, Geek Squad is seen as a reliable option for tech repairs and support, with staff who understand their craft and strive to assist customers efficiently.
My samsung phone locked up and I couldn't access any of my contacts, email, or apps. I took it to Geek Squad, and Tim had it unlocked in just a few minutes. He also did a quick check for any other problems. They have always been helpful to me at this location.
YOU KARENS WITH THE BAD reviews are garbage and just angry people venting, these workers can't help some of these issues but you come in here acting like the geek squad is the problem, the companies your product is around is the issue, me I have had ALOT OF ISSUES, I've been in here 4 times with computer problems that was the company dells fault, first when in for warranty repair, then got it back and the new charger didn't work, so went back and told them, setup report and sent me a new one, Dell sent me on way to small, so now I'm back, and the website didn't schedule me right but she helped squeeze me in due to this and help me, they decided to save me time and possible...read full review
I was very surprised I had a problem with my TV not recognizing the Amazon Prime. I went in to settings and was able to get it to at least erase one of the icons. But I still could not get Amazon Prime to work properly. So I had to have Geek Squad come out and it was a simple as just unplugging your TV let it reset and then plugging it back in. Now it works perfect. It took the gentleman a total of 10 minutes to figure it out and has worked great ever since. These guys know what they're doing.