Geek Squad

Sep 2024

PLEASE, PLEASE!! READ ALL OF THIS!! I have never given one star. If I could I would give NO STARS!! Have been a member of the Best Buy geek squad for a few years. Right in the middle of my membership they changed ALL of their policies. Started charging a fee for coming to your home to help you, with anything. Over a $100. Everything you bought from Best Buy was supposedly guaranteed for 2 years, you brought it back, they replaced it. Now they send it off to Kentucky to be evaluated. So TV, computer, printer, etc. You are without for 2 to 6 weeks. If you bought your computer from Best Buy, it was covered under Webroot. They watched it, to monitor for viruses and hackers....read full review

Aug 2024

Can't get thru To customer service. Answering service says they don't have more information. So I'll be taking my business to a place that can actually interact with there customers on the phone.

Jul 2024

Don't waste your time. This one isn't worth it. Go somewhere else. This Geek Squad is not knowledgeable nor have much care for their customers.

Just to start, I asked about multiple computers and I'm told it's $380 a pop.. I asked what about the membership for $180 and the response was "yeah, I mean it'll cover everything so you do not have to pay $380 for every single computer". I do not feel as if they are there to "assist" as they would rather nickel and dime me since they want to push $380 and are hesitant about their membership.