Emerald Heat & Air

Emerald Heat & Air is a family-run business that values community involvement and building long-term, win-win relationships with its customers. They prioritize integrity and clear communication in all their dealings. When a customer's furnace broke down during a cold snap, the technician responded quickly and worked diligently to solve the complex problem. The customer appreciated the explanation of the process and the solution. Another customer praised Bree for her timeliness, professionalism, and efficiency in diagnosing and fixing the issue, which allowed her to continue with her day. The company offers flexible financing through Wisetack and is known for their prompt, professional, knowledgeable, and friendly service. Recently, a customer had their new heating and air conditioning system installed with ductwork. They noted that everything went smoothly, and the team answered all questions with helpfulness and attentiveness. The installation helped reduce electric bills and kept the home comfortable during the summer heat. Customers also appreciated the quick response times and the effort to ensure their comfort during extreme temperatures.

Recently, Emerald Heat & Air received high praise for their prompt and professional service. A customer experiencing an A/C problem called on a Friday night, and by Saturday morning, the team was there. They quickly fixed the issue, which involved replacing the start capacitor, and had the air conditioning running again in about 20 minutes. Customers described the staff as friendly, knowledgeable, and efficient. Another customer, a first-time client, called for help when water was dripping through the ceiling in the living room. Due to a cancellation, Emerald was able to fit them in within 20 minutes. The team arrived on time and discovered the problem was a plugged drain in an old unit (38 years), requiring larger PVC drain pipes. The customer was very satisfied with the service and the kindness of everyone involved. Customers consistently mention how responsive, professional, and friendly the team is, even responding quickly on weekends to ensure their comfort.