They advertise a military discount—but only for your next visit. I was extremely disappointed with my recent experience. At checkout, I noticed a sign stating that they offer a military discount. After providing my military ID, I was informed that the discount could not be applied to my current bill and would only be added to a future visit. This felt misleading and unprofessional. If a business advertises a military discount, it should be honored when a valid ID is presented, not deferred to another visit.
San Chap
Aug 2024
I love how friendly everyone is! The amount of care we received and the follow up care were amazing!
Christina Kowalczyk
Jul 2024
The entire staff is kind, understanding, and absolutely love the animals! Their prices are competitive but fair - they have not lost sight of the real goal for our dearest babies. Highly recommend!
Cassi M.
Jul 2024
A med was not working as expected for my dog so I called to ask what Dr Baker suggested we do. I get a call back stating they had his new script filled, which I never asked for. I asked what it was and it happened to be a med I already had so I could just use that and wouldn't need this script. Was told I would be charged a restocking fee. I said I never asked for the med to be filled. She said she would ask Baker about it. I asked her to call me back either way bc if I was going to be charged, then I would just come pick up the script. Never got a call back but received a bill for a restocking fee. Hope the $9.50 was worth loosing my business. This place was great when Dr Chris was there but has gone way downhill since he retired.
John Turk
Jun 2024
I sadly couldn't make my appointment that I had scheduled the day before.
However, scheduling with the receptionist was very smooth and felt listened too and heard about what I needed/wanted and they the recipiontis were Gentle.
Abby and Geoff were a great team that assisted me over the phone to help set up my profile to be a future client with my fur child.
Canceling the appointment I did show up in person and I had again ZERO problems communicating with the staff and they fully understood and we're helpful with canceling my appointment.
I recommend this hospital if you're looking for a primary care provider for your animal's.
Ronald Cates
May 2024
They always take very good care of out Great Dane!!
Casey Carter
May 2024
Great experience every time.
Katie P.
Apr 2024
BEWARE OF THIS OFFICE. My cat passed away due to the negligence of this office. My cat had diabetes which was never correctly monitored by the veterinarian; my cat had a stroke and we took her to Blue Pearl animal hospital, they retrieved my cats records from Gentle Care and there was absolutely ZERO documentation of my cats blood sugars. The vet at Blue Pearl was astonished by the lack of care my cat received at Gentle Care. If you go to this clinic, make sure you have a way of seeing documentation... Just don't go to this office, they never mentioned things such as 24 hour glucose monitoring.. which could have saved my cats life.
John Paul Drummond
Apr 2024
Dr. Chris and Dr. Baker have both always been excellent with my Pomeranian boys. Arbee and Sunny never get nervous coming here and they're always in capable hands.
Tonda Walker
Apr 2024
I would not recommend this facility.
I paid for a couple of bundle prices ($486) for a pet visit including vaccinations plus a few prescription. Dr Chris advised in our visit he felt my pet was too small to get all of her shots at same time. He recommended we bring her back in the following week to get the second vaccine, advising it would be at no charge.
We did so today and was charged $17 anyway.
When I pointed this issue out to Dr Chris, this was his reply. See text messages.
He used the F word, called me names, and completely separated himself from his staff. As the owner of this clinic, I would expect a mature response acknowledging his clinic’s mistake. He should have made a not to my pets account. Or at least just represented a more team oriented response, apologizing to me as the customer.
Brighton M
They advertise a military discount—but only for your next visit. I was extremely disappointed with my recent experience. At checkout, I noticed a sign stating that they offer a military discount. After providing my military ID, I was informed that the discount could not be applied to my current bill and would only be added to a future visit. This felt misleading and unprofessional. If a business advertises a military discount, it should be honored when a valid ID is presented, not deferred to another visit.
San Chap
I love how friendly everyone is! The amount of care we received and the follow up care were amazing!
Christina Kowalczyk
The entire staff is kind, understanding, and absolutely love the animals! Their prices are competitive but fair - they have not lost sight of the real goal for our dearest babies. Highly recommend!
Cassi M.
A med was not working as expected for my dog so I called to ask what Dr Baker suggested we do. I get a call back stating they had his new script filled, which I never asked for. I asked what it was and it happened to be a med I already had so I could just use that and wouldn't need this script. Was told I would be charged a restocking fee. I said I never asked for the med to be filled. She said she would ask Baker about it. I asked her to call me back either way bc if I was going to be charged, then I would just come pick up the script. Never got a call back but received a bill for a restocking fee. Hope the $9.50 was worth loosing my business. This place was great when Dr Chris was there but has gone way downhill since he retired.
John Turk
I sadly couldn't make my appointment that I had scheduled the day before.
However, scheduling with the receptionist was very smooth and felt listened too and heard about what I needed/wanted and they the recipiontis were Gentle.
Abby and Geoff were a great team that assisted me over the phone to help set up my profile to be a future client with my fur child.
Canceling the appointment I did show up in person and I had again ZERO problems communicating with the staff and they fully understood and we're helpful with canceling my appointment.
I recommend this hospital if you're looking for a primary care provider for your animal's.
Ronald Cates
They always take very good care of out Great Dane!!
Casey Carter
Great experience every time.
Katie P.
BEWARE OF THIS OFFICE. My cat passed away due to the negligence of this office. My cat had diabetes which was never correctly monitored by the veterinarian; my cat had a stroke and we took her to Blue Pearl animal hospital, they retrieved my cats records from Gentle Care and there was absolutely ZERO documentation of my cats blood sugars. The vet at Blue Pearl was astonished by the lack of care my cat received at Gentle Care. If you go to this clinic, make sure you have a way of seeing documentation... Just don't go to this office, they never mentioned things such as 24 hour glucose monitoring.. which could have saved my cats life.
John Paul Drummond
Dr. Chris and Dr. Baker have both always been excellent with my Pomeranian boys. Arbee and Sunny never get nervous coming here and they're always in capable hands.
Tonda Walker
I would not recommend this facility.
I paid for a couple of bundle prices ($486) for a pet visit including vaccinations plus a few prescription. Dr Chris advised in our visit he felt my pet was too small to get all of her shots at same time. He recommended we bring her back in the following week to get the second vaccine, advising it would be at no charge.
We did so today and was charged $17 anyway.
When I pointed this issue out to Dr Chris, this was his reply. See text messages.
He used the F word, called me names, and completely separated himself from his staff. As the owner of this clinic, I would expect a mature response acknowledging his clinic’s mistake. He should have made a not to my pets account. Or at least just represented a more team oriented response, apologizing to me as the customer.
This response from Dr Chris was unacceptable.