Buckeye Heating, Cooling, Plumbing & Electrical

couteous and professional. Explained my heaters in terms I could understand.

Buckeye Heating and Cooling literally saved my life.

I had been experiencing an odor in my basement for the past several weeks that I was certain was natural gas. I thought it might be the water heater that I had installed by Fire & Ice less than one year ago and that it might not be working properly or had not been installed properly. I contacted my regular service provider, Logan Services, who sent a plumber out to check everything. At the conclusion of his testing, he said everything tested fine and he could not smell an odor.

A couple of weeks later, I went downstairs and the natural gas odor was so strong that it made my eyes water. I called 9-1-1 and the fire department came out, went downstairs, came out less than 10 minutes later and said that no carbon monoxide or natural gas was detected by their equipment. I went downstairs after they left and the odor was still there, but not quite as strong.

I purchased a First Alert gas detector and it was installed per package instructions but it had not detected anything.

Next I thought it might be the furnace; I had a new gas valve installed November 2024 by Logan Services. I called Logan Services, again, about my concerns of a gas leak, and they sent a technician out the same day. He spent over two hours "checking everything" and did not find any leaks. I asked him if he smelled anything, and he said he did not. I went downstairs after he left, and the odor was present, though not very strong.

The next day, I once again noticed a strong natural gas odor. On the advice of my daughter (who is a very happy customer of Buckeye Heating and Cooling), I called the Client Care Center and a very courteous and patient lady listened to my long story detailing my frustrations with what I thought was a gas leak, and she put me on the list for emergency service.

Mike Mahaffey called me within 20 minutes, and arrived at my home just 15 minutes after that. He went downstairs to the furnace area and found the leak in less than 10 minutes. It was in the piping leading to the furnace, and he repaired it leak-free in no time!

Thank you, Mike Mahaffey and Buckeye Heating and Cooling! Mike Mahaffey is an excellent technician and really knows his trade. I am very pleased with the service provided by him and the Client Care Team. I will be a customer of Buckeye Heating and Cooling from now on!

Terry from Buckeye Heating and Cooling was knowledgeable, friendly, and patient with all of my questions.

My experience turned out to be better than expected with a "first time" use of a company, especially when it came to something as important as keeping my house warm.

I felt respected, taken care of, and in knowledgeable hands today.
It's easy and satisfying to me to recommend Terry and his work.