Booked an online appointment for 11am on a Saturday, drove an hour and they weren’t open. Google, instagram, and their website says they should have been open at 11. We browsed around the mall until 1:30 and finally left.Editing to respond: there should have been a text declining the appointment if you were closed. There also should be updates stating you will not be open during your posted hours (Facebook, instagram, website, even a sign on the door would have been better than nothing) Even if I had not booked an appointment it is still misleading to potential walk in customers to not follow posted hours.
Mar 2022
OMGGGG I ACTUALLY LOVED THIS! It was very nice & the people were very sweet. Although I was scared my first time I highly suggest it! It is very relaxing & tickles a bit but nothing you can’t handle. We plan to come every every two weeks! This a must do thing! See you guys soon!
Oct 2021
Made the "Date Night" reservation for Sweetest Day. Called the day before to confirm, everything seemed ago. We were running late so I called to make sure it was okay to still show up and was given the green light. Got to the Woodmere location only for it to be closed when we got there! Called back and was told the wrong number was put into the system and when the notification went out about that location having to be closed due to technical difficulties. Was told by the manager she would call the South Park location and let them know we coming and should take care of the fee. So we left Woodmere and drove all the way to Strongsville just to get there and that location...read full review
Booked an online appointment for 11am on a Saturday, drove an hour and they weren’t open. Google, instagram, and their website says they should have been open at 11. We browsed around the mall until 1:30 and finally left.Editing to respond: there should have been a text declining the appointment if you were closed. There also should be updates stating you will not be open during your posted hours (Facebook, instagram, website, even a sign on the door would have been better than nothing) Even if I had not booked an appointment it is still misleading to potential walk in customers to not follow posted hours.
OMGGGG I ACTUALLY LOVED THIS! It was very nice & the people were very sweet. Although I was scared my first time I highly suggest it! It is very relaxing & tickles a bit but nothing you can’t handle. We plan to come every every two weeks! This a must do thing! See you guys soon!
Made the "Date Night" reservation for Sweetest Day. Called the day before to confirm, everything seemed ago. We were running late so I called to make sure it was okay to still show up and was given the green light. Got to the Woodmere location only for it to be closed when we got there! Called back and was told the wrong number was put into the system and when the notification went out about that location having to be closed due to technical difficulties. Was told by the manager she would call the South Park location and let them know we coming and should take care of the fee. So we left Woodmere and drove all the way to Strongsville just to get there and that location...read full review