I just went in to change my specialty wheel locks to a standard and these guys were so nice! Everyone I interacted with was so pleasant and professional. I wish I knew the service rep’s name. That was who I spoke with initially, then he directed me to Eric at the service desk who was so nice and helpful, then the gentleman at the parts desk whom I shared a few laughs with he was so nice as well! And then last but not least, the young man who changed the wheel locks for me! I look forward to being serviced at this location in the future! Good customer service is so hard to come by. I live in Bedford and will certainly be making this trip! Thanks guys
October 2024
I bought a 2013 Passat new in 2013. Prior to purchasing this car I researched the safety protocols implemented into VW vehicles. I must say the reviews did not disappoint! To date in 2024 the only repairs I ve had done were routine maintenance. I ve replaced three batteries, ONE overall brake replacements, two new sets of tires, one fuse, and recently a fan for my heater system and of course routine oil changes. Thats it in 11 years! No other repairs were needed after multiple inspections. I ve truly been made to believe in VW German engineering. Also may I add the paint job on my car is still outstanding and shines like the first day I drove it off the lot.... read full review
July 2024
Excellent experience buying a car - the right car - for my son. Place is clean, professional and friendly. Highly recommend if you're in the market for a vehicle.
Can't say enough great things about our salesman, Ron. Great energy, attentive, friendly and not the least bit pushy. Made both my son and I feel welcome and comfortable. This young man is going places.
We'll be reaching out to Ron again in a month or so for another purchase.
I just went in to change my specialty wheel locks to a standard and these guys were so nice! Everyone I interacted with was so pleasant and professional. I wish I knew the service rep’s name. That was who I spoke with initially, then he directed me to Eric at the service desk who was so nice and helpful, then the gentleman at the parts desk whom I shared a few laughs with he was so nice as well! And then last but not least, the young man who changed the wheel locks for me! I look forward to being serviced at this location in the future! Good customer service is so hard to come by. I live in Bedford and will certainly be making this trip! Thanks guys
I bought a 2013 Passat new in 2013. Prior to purchasing this car I researched the safety protocols implemented into VW vehicles. I must say the reviews did not disappoint! To date in 2024 the only repairs I ve had done were routine maintenance. I ve replaced three batteries, ONE overall brake replacements, two new sets of tires, one fuse, and recently a fan for my heater system and of course routine oil changes. Thats it in 11 years! No other repairs were needed after multiple inspections. I ve truly been made to believe in VW German engineering. Also may I add the paint job on my car is still outstanding and shines like the first day I drove it off the lot.... read full review
Excellent experience buying a car - the right car - for my son. Place is clean, professional and friendly. Highly recommend if you're in the market for a vehicle.
Can't say enough great things about our salesman, Ron. Great energy, attentive, friendly and not the least bit pushy. Made both my son and I feel welcome and comfortable. This young man is going places.
We'll be reaching out to Ron again in a month or so for another purchase.