About Mercer HVAC Services
Reviews for Mercer HVAC Services
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Mercer HVAC Services, led by Randy, has earned a strong reputation for providing prompt and reliable heating and cooling solutions. Customers appreciate Randy's straightforward communication, often through texts, and his willingness to accommodate urgent requests. Reviews highlight his quick response times, with many clients mentioning he arrived on the same day they called for service. Whether it’s fixing an AC unit before a summer heatwave or diagnosing and repairing a faulty furnace, Mercer HVAC Services is noted for its efficiency and professionalism. Clients have praised the knowledgeable and honest service provided, with many expressing gratitude for how quickly their issues were resolved. One customer even shared their experience of reaching out on one of the coldest mornings and being assisted late in the evening, showcasing Randy's commitment to customer care. The overall sentiment is that Mercer HVAC Services delivers high-quality work in a timely manner, making it a go-to choice for HVAC needs in the community.
Randy installed a Climate Master geothermal unit for us last year. The entire process was awesome. He and his crew did an excellent job. The basement was cleaner when they finished than when they started :-) We absolutely love how the system works! Absolutely would recommend Mercer hvac.
I found my self in a pinch, as my GEO system decided to fail on one of the coldest mornings after Christmas 2023. Also within the last year my installer had passed away, so I had no one to call. I called the manufacturer of the brand I had, who gave me a local number of someone that might assist me. That company said they didn't work on GEO's but recommended Randy Mercer of Randy Mercer Heating, Air Conditioning & GEO Thermal. By the time I got in touch with Randy it was already late in the day. Randy said he was going to get a bite to eat, that was 7:00 PM and by 8:00 PM he was at my house. He diagnosed the problem and said he would order the needed parts. The next morning he called with the news, parts Out of Stock in Cincinnati. He kept me informed every step of the way. Once the parts arrived he waisted no time and came over and got my unit up and heating again. Given the work that was performed I felt his price was reasonable. Randy was very professional from start to finish. I would highly recommend anyone giving Randy a call!
Responds quick, always professional courteous and reasonable! Excellent on GEO Thermal units also!