Orthoneuro Rehab Downtown Clinic

Jan 2024

The male who sees you, in his little cubicle after the doctor, treats you as if you're the biggest inconvenience in his life. I've never experienced such confusion, rudeness and lack of knowledge from an office staff member. I initially thought it was just a bad day but it's continual. O.N. seems to be struggling lately and this individual is running off patients. If anyone has interacted with this person they'll know who I mean. I cannot imagine anyone interviewing him and thinking this is the best candidate. I do realize staffing is an issue but an empty chair would cost you less customers.

Dec 2022

When my mother in law came to visit us from out of town and she fell and broke her leg in 3 different places. We took her to OrthroNeuro. There is a gentleman named Kerby who put a cast of my MIL's leg. He was absolutely amazing. Super nice and knows what he is doing. He is the only reason I am putting a 2 star instead of 1. The doctors there were very condescending and seemed to be in a rush. The doctor said my MIL would need a surgery right away but when we asked them to check with insurance to see if insurance would cover the expense, since it was out of network, the doctor said he would look right into it and call us back the same day. We have never heard back from them. We tried calling several times to get an update on the cost of the surgery and if they contacted the insurance or not. Every time we called them, the response was we are looking into it and will call you back. Again they have never contacted us. We wasted several days waiting to hear back from them. Finally, We just went to another place to get the surgery for my MIL.