Massage Envy

I've had a membership going on 16 years and have thoroughly enjoyed each treatment. Special thanks to Bruce and Keisha in Mason as well as Tessie in West Chester. You're all amazing!!

I am posting 2 reviews. Ricky is my therapist and he is amazing. He's 5/5 everytime. The management there is a 0/5, it is non existent and they expect you to continue to pay fees even when complaints go unaddressed. I am still awaiting a call back from management from June 20th. They cancelled me and my son's appointment, without notice and no one can tell me who actually cancelled it and why. Third time reaching out, will update later about the resolution process.

Janice called and couldn't tell me the reasoning behind my cancellations and she was very sympathetic. Gave me credit for a 90 minute massage. I have increased my rating to a 4/5 stars due to this resolution.

Got a 45min massage that was supposed to be an hour. Full body apparently doesn't include your full back, neck or thighs smh. I told what areas I needed most attention on and they were barely touched and with VERY minimal pressure but I told them I wanted firm (4) pressure. I'll never go there again, it wasn't worth my $ and wasn't satisfied with the service, unfortunately.