Mercy Health - Waterville Primary Care is highly praised for its caring and professional staff. Patients appreciate how providers like Dr. Dickman listen carefully to their concerns and work collaboratively to find the best solutions for their health issues. Dr. Mburu is recognized for her knowledge, kindness, and thorough communication, often coordinating care between specialists for complex chronic illnesses. Dr. Barnes is considered a caring and attentive doctor who takes time to understand patients' needs. The clinic’s walk-in service is convenient and efficient, with short wait times and friendly, understanding staff. Patients note that the team, including medical assistants and nurse practitioners, are very caring, organized, and respectful. They provide timely care, conduct necessary tests, and explain treatment plans clearly. Overall, the facility is viewed as a well-organized, friendly, and effective place for both urgent and ongoing health needs, with many patients feeling confident in the quality of care they receive.
I came in today for the first time as a walk in. The office staff and the medical assistant were both very friendly and helpful. I was seen by a nurse practitioner, Chelsea. She was friendly while also efficiently providing the care that I needed for my visit. Thank you so much for a great experience when I wasn’t feeling the best.
This is a more than excellent practice. From the front desk staff, to the nurses, lab techs and providers, especially my PCP Dr. Mrubu, they work as a team to provide superior medical care to the community as well as referrals to the applicable medical professionals. Thank you Waterville Primary Care. You and the Mercy healthcare system are genuinely appreciated.
Doctor is amazing but trying to make an appointment is frustrating. First I got the AI assistant who couldn't figure out how to help me, then I was transfered to someone who doesn't work in the Waterville office who kept trying to get me to use the walk-in clinic, then I was finally transfered to the actual office who again tried to get me to go to the walk-in clinic without even checking if our doctor had an appointment available that day. Overall, the 11 minutes it took to make the appointment was very frustrating.
1222 Pray Boulevard, Waterville, OH 43566
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