Called and made a first visit appointment. Took half day off work. Received email from them confirming my appointment. Arrived and was told my appointment had been cancelled because they called the day before to confirm and couldn't reach me. The person I made the appointment with wrote my phone number down wrong. They could have emailed me! I gave them all my info when I made the appointment including insurance information. Why would you cancel the appointment???? Did not get any apologies from front desk or a call from an office manager. Definitely will look elsewhere for some good old fashion customer service.
April 2022
I was referred to this office by a coworker who has been a patient for years. After the great recommendation from my coworker I thought I'd give Dr Layman a try. Dr Layman is amazing in his knowledge and owns anything he feels isn't right w his work. By far an outstanding provider. Unfortunately I don't know all the staff names, to name them all. The office manager seems to be well versed in how to handle any issues when she's there, however it's questionable about some of the other office staff. There always seems to be some confusion. For example: after coming twice they thought I was a new pt again and tried to have me fill out new pt forms.... read full review
August 2021
My husband goes here and suggested I call when I needed an emergency visit. I am so glad he did because Dr. Elisa Caloca is so sweet, kind, compassionate and just an amazing soul to be around, including her assistants. I immediately felt welcomed and taken good care of. Dr. Elisa Caloca makes you feel like family and just has this beautiful vibe, you feel like you've known her forever. I don't like dentist offices because my experiences in the past were cold and rough. This place is calming, warm and friendly. I've even suggested to my family who lives 25 minutes plus away from me to change their dentist to Dr. Elisa Caloca. She's taking great care... read full review
Called and made a first visit appointment. Took half day off work. Received email from them confirming my appointment. Arrived and was told my appointment had been cancelled because they called the day before to confirm and couldn't reach me. The person I made the appointment with wrote my phone number down wrong. They could have emailed me! I gave them all my info when I made the appointment including insurance information. Why would you cancel the appointment???? Did not get any apologies from front desk or a call from an office manager. Definitely will look elsewhere for some good old fashion customer service.
I was referred to this office by a coworker who has been a patient for years. After the great recommendation from my coworker I thought I'd give Dr Layman a try. Dr Layman is amazing in his knowledge and owns anything he feels isn't right w his work. By far an outstanding provider. Unfortunately I don't know all the staff names, to name them all. The office manager seems to be well versed in how to handle any issues when she's there, however it's questionable about some of the other office staff. There always seems to be some confusion. For example: after coming twice they thought I was a new pt again and tried to have me fill out new pt forms.... read full review
My husband goes here and suggested I call when I needed an emergency visit. I am so glad he did because Dr. Elisa Caloca is so sweet, kind, compassionate and just an amazing soul to be around, including her assistants. I immediately felt welcomed and taken good care of. Dr. Elisa Caloca makes you feel like family and just has this beautiful vibe, you feel like you've known her forever. I don't like dentist offices because my experiences in the past were cold and rough. This place is calming, warm and friendly. I've even suggested to my family who lives 25 minutes plus away from me to change their dentist to Dr. Elisa Caloca. She's taking great care... read full review