About Empire Window Company
Empire Window Company is a locally owned and operated business in Northeast Ohio that specializes in replacement windows, siding, and doors. They aim to provide affordable, quality products without high-pressure sales tactics, offering a variety of options such as double-hung, slider, and casement windows, as well as traditional insulated, board and batten, and shake siding, and front, sliding, and French slider doors. Customers have praised the company's professionalism, honesty, and responsiveness throughout the entire process, from the initial consultation to the installation. The prices were reported as fair, and the workmanship was excellent, with installers being thorough, courteous, and leaving the job site clean and safe. The company's team, from the salespeople to the office personnel, was highly commended for their knowledge, communication, and willingness to address any questions or concerns. The three-man Amish crew of installers was also highlighted for their hard work and polite attitude. Overall, Empire Window Company has received overwhelmingly positive reviews, with customers expressing their satisfaction with the quality of the products, the installation, and the overall customer service experience. Their commitment to providing affordable, high-quality solutions and their focus on customer satisfaction have made them a trusted choice for home improvement projects in the region.
2nd house using Empire for replacement windows. Excellent service from the representative that visited and quoted as well as an absolutely amazing install team. I highly recommend!
Extremely professional with outstanding customer service. From the very first meeting for the initial quote, we were guided through every step of the process. The team came to our home, measured all the windows, and clearly explained all of our options.
Once the windows arrived, they promptly scheduled an installation appointment. The team showed up on time and replaced all three windows efficiently and cleanly—leaving absolutely no mess behind. They were courteous, communicative, and highly professional throughout.
We are so happy with our new windows and the patio slider. The installation crew was so efficient, like a well oiled machine, very personable, they obviously take pride in their work, it certainly showed. We should have done this long ago! They also cleaned up thoroughly. And the widows are so easy to open and shut, good quality, so much better than our old ones. Just a pleasant experience from start to finish! Thank you Mike and coworker, thank you also to Mike our point of purchase expert!