Apria Healthcare is a prominent provider of home respiratory services and medical equipment, known for its commitment to customer service. Many patients report positive experiences, highlighting the helpfulness and knowledge of Apria's staff. Customers appreciate the reliability of the service and the proactive communication they received after initial delays. One patient noted how Apria successfully addressed issues that another company could not resolve, showcasing their dedication to patient care.
However, some reviews indicate challenges with communication, particularly regarding phone responsiveness. Issues such as delayed callbacks and difficulties in reaching customer service have been mentioned, suggesting a need for improvement in this area. Despite these concerns, some customers have reported receiving prompt assistance via email, demonstrating that the company is capable of addressing issues effectively when contacted through alternative channels. Overall, while Apria Healthcare has areas to improve, many patients value the support they receive and the quality of services provided.
I want to Thank the ladies at Apria in Sharonville. This past weekend was my Aunt's 90th Birthday reunion and it was held at a park where there was no electric to plug my portable oxygen consentrator so my battery is only 3 hours. Jade and Lisa went above and beyond to help me make sure I didn't miss this event I want to thank them and let everyone know what a great company this is.
On 4-2-2025 my doctors office told me I should get the c-pap machine within a week. Due the incompetence of St Elizabeth physicians and Apria I received it on 6-24-2025. It is supposed to work with an app called myair. The myair app doesn’t work and you cannot call ResMed to get technical help. I’m starting to get the impression that I would be better off with sleep apnea and no machine
My CSR was fantastic. He took the time to expain things in great detail and made sure I was comfortable with the equimment how to use and care for it. I was very pleased with the service.
2327 Crowne Point Drive, Sharonville, OH 45241
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