Apria Healthcare

Nov 2023

After my doctor told me she sent the Rx to Apria, I never heard anything in almost 2 weeks so I called and they said they couldn't find a script for me and ask me to have my doctor fax it to her at a specific phone number. After doing that, I waited again for about 7 days and left 2 voicemails but still, never heard anything. I then sent an email on a Friday afternoon to the customer service email on their website and Saturday morning I received a call from Jen in Dayton stating that my machine was ordered and I should receive it within 2 weeks due to manufacturing backlog. Then on Sunday, I received another call from a Customer Service person who actually received my...read full review

Sep 2023

There is a huge problem with their phones. They claim they don’t receive many voice mails, but if there’s an issue, that should be on their message, rather than a promise to return calls by noon the next business day, which rarely happened. Once I got through, they told me my insurance company hadn’t responded to approval requests, which was also untrue. The agents are nice, but they need more employees because there’s a huge breakdown somewhere.

Aug 2023

Just got it last night. I was able to wear it for about 6 hours of uninterrupted sleep for the first time in years. I'm looking forward to getting more used to it and increase my sleep to 7-8 hrs.Also, it's quiet as a mouse!I absolutely love it!!