Burton Carpet Shoppe
“We recently completed a large flooring project that represented a substantial investment for our family, and we could not be more pleased with the experience. While we encountered several manufacturing defects with the carpet that required multiple reorders—even though we had selected a well-known, highly rated brand—the way this family-owned business handled the situation made all the difference.
They went above and beyond to resolve every issue and make sure we were completely satisfied with the finished product. Their stellar customer service and personal attention were exactly what we hoped for, and honestly, I don’t believe we would have received the same level of care from any other retailer. In fact, had we used a big box retailer we would have certainly had to deal with this on our own and would likely be stuck with an inferior product.
The installation itself was impeccable. Their in-house installation team was professional, respectful of our home, meticulous in their work, and clearly took pride in what they were doing.
For a project of this size and investment, having a company that stands behind its work and genuinely cares about its customers is invaluable. We highly recommend this local, family-owned business and would absolutely use them again for future flooring projects. You should, too. You won't be disappointed.”
