Zero stars.... i got a text saying the technician is on his way at eight o'clock, the tracker link didn't work so I couldn't tell exactly what time he was coming. I called at nine o'clock, saying it's been an hour, when is he coming?And the lady said he should be there any minute. Later I got a call from him, saying it's gonna be here another 45 minutes.. he shows up. I show him where the issue is, he brings out his phone and says it's $400.. he didn't look or try a thing. And I told him that's not what we agreed to on the phone with $99 plus any labor and it hasn't even been started yet. I told I'm not gonna pay it. And then I called the service back. Talked to another lady and she said she'd call me back after I told her the story she has yet to call me back..
Andrew hill
Mar 2025
Roody was an absolute superstar. Walked me thru everything and very professional. He is welcome back anytime.
Izzy Mattingly
Feb 2025
Nick was fabulous, knew exactly what he was doing, courteous, friendly and was very patient with 101 questions. Thanks Nick!
Greg Spencer
Nov 2024
My son recommended New Albany Plumbing & Drain from his experiences. They were the perfect solution for my broken garbage disposal. I called at 10:00 A.M. hoping for an appointment that day. I was immediately impressed when I heard a live voice. Alexis was so accomodating by scheduling an appointment that day between noon and 5:00 PM.
Chris called at 2:00 PM to tell me he would arrive in the next 15 minutes. He arrived and immediately went to work providing me with a total estimate to install my purchased disposal. Chris is very personable and provided me with valuable information regarding the use of the disposal. He completed the installation, cleaned the area, and was in his vehicle by 3:45 PM. I was impressed with his punctuality, professionalism, and work quality. I will use New Albany Plumbing & Drain for all my plumbing needs in the future.
Thomas Flanagan
Aug 2024
Great company and service! Jacob was patient, friendly, and knowledgable in addressing an issue with our water heater!
Dave Killinger
Jul 2024
The tech replaced the main water shut off valve. He had everything needed to do the job in one visit. Very well done I recommend them and will use them again if I have a plumbing need.
Merle Bowling
May 2024
Prompt, knowledgable, thorough and honest. Since I know nothing about plumbing the technician could have said nearly anything was causing the problem and I would've believed it. Thank you!!
Eric Churches
May 2024
Very misleading website. False Advertising. Says “free quote” and “request estimate” on their website. Then they charge a service fee when they come out, even if you don’t proceed with any work. Just awful.
Photos of the website are attached. This is so misleading. It very clearly says free quote and estimate for plumbing issues.
I am filing a complaint with the BBB and will be disputing the charge with my credit card company. I hope this company doesn’t deceive any future customers. Please change your website so it doesn’t say “free quote”.
Nate Allen
Apr 2024
Explained everything well and got the work done when they said they would.
David Gordon
Mar 2024
The team at New Albany Plumbing and Drain was great about clear communication up front, and out softener and sump pump installation was done exactly as planned, paying attention to our preferences as it was done. Results so far are good!
michael mcsweeny
Zero stars.... i got a text saying the technician is on his way at eight o'clock, the tracker link didn't work so I couldn't tell exactly what time he was coming. I called at nine o'clock, saying it's been an hour, when is he coming?And the lady said he should be there any minute. Later I got a call from him, saying it's gonna be here another 45 minutes.. he shows up. I show him where the issue is, he brings out his phone and says it's $400.. he didn't look or try a thing. And I told him that's not what we agreed to on the phone with $99 plus any labor and it hasn't even been started yet. I told I'm not gonna pay it. And then I called the service back. Talked to another lady and she said she'd call me back after I told her the story she has yet to call me back..
Andrew hill
Roody was an absolute superstar. Walked me thru everything and very professional. He is welcome back anytime.
Izzy Mattingly
Nick was fabulous, knew exactly what he was doing, courteous, friendly and was very patient with 101 questions. Thanks Nick!
Greg Spencer
My son recommended New Albany Plumbing & Drain from his experiences. They were the perfect solution for my broken garbage disposal. I called at 10:00 A.M. hoping for an appointment that day. I was immediately impressed when I heard a live voice. Alexis was so accomodating by scheduling an appointment that day between noon and 5:00 PM.
Chris called at 2:00 PM to tell me he would arrive in the next 15 minutes. He arrived and immediately went to work providing me with a total estimate to install my purchased disposal. Chris is very personable and provided me with valuable information regarding the use of the disposal. He completed the installation, cleaned the area, and was in his vehicle by 3:45 PM. I was impressed with his punctuality, professionalism, and work quality. I will use New Albany Plumbing & Drain for all my plumbing needs in the future.
Thomas Flanagan
Great company and service! Jacob was patient, friendly, and knowledgable in addressing an issue with our water heater!
Dave Killinger
The tech replaced the main water shut off valve. He had everything needed to do the job in one visit. Very well done I recommend them and will use them again if I have a plumbing need.
Merle Bowling
Prompt, knowledgable, thorough and honest. Since I know nothing about plumbing the technician could have said nearly anything was causing the problem and I would've believed it. Thank you!!
Eric Churches
Very misleading website. False Advertising.
Says “free quote” and “request estimate” on their website. Then they charge a service fee when they come out, even if you don’t proceed with any work. Just awful.
Photos of the website are attached. This is so misleading. It very clearly says free quote and estimate for plumbing issues.
I am filing a complaint with the BBB and will be disputing the charge with my credit card company. I hope this company doesn’t deceive any future customers. Please change your website so it doesn’t say “free quote”.
Nate Allen
Explained everything well and got the work done when they said they would.
David Gordon
The team at New Albany Plumbing and Drain was great about clear communication up front, and out softener and sump pump installation was done exactly as planned, paying attention to our preferences as it was done. Results so far are good!