Schumacher Homes of Cincinnati, OH is a custom homebuilder known for its one-stop shopping design centers and full experience model homes. The company has built over 20,000 homes nationwide since its founding. Customers praise the Cincinnati team for their exceptional service, highlighting the sales team, customer coordinator team, personal builder, and general manager. The building process is described as simple and fun, with customers appreciating the transparency, attention to detail, and professionalism from their builder. Many mention the professionalism of the contractor Lynn and the responsiveness of the warranty department, especially Jim, who handles warranty issues promptly and with care.
A notable feature of Schumacher Homes is their website, which allows customers to select and price homes virtually by choosing floorplans, options, and basic prices. The design studio is also highly praised for its helpfulness, with Lisa, the design expert, receiving special praise for her patience and guidance.
Customers value the communication and responsiveness of the team, especially the builder Grady, who is often described as approachable, careful, and dedicated to ensuring everything goes smoothly. Many customers say their experience exceeded expectations, emphasizing the quality of the materials and craftsmanship used in building their homes.
Recent reviews highlight the company's ongoing care for customers, even after the house is built. For example, Lynn was attentive to detail, ensuring changes were made as requested, and after a warranty issue, Jim responded quickly and efficiently. One customer shared that Lynn stopped by with a gift card from Schumacher to thank them for their help, demonstrating the company's commitment to customer satisfaction even a year after move-in. Customers also express their love for their Schumacher homes, noting the quality and feeling thankful for the craftsmanship. Overall, Schumacher Homes of Cincinnati is seen as a company that emphasizes customer service, transparency, and delivering high-quality homes that clients enjoy living in.
