So rude— huge lack of understanding, assistance, or patience. Woman working at 4:30 on 6/27 at the license renewal station had absolutely no patience to help me. I had all of my correct items— passport, SSN and TWO proofs of address that I confirmed on both the website and by calling to which she responded “well that’s false info” but neglected to communicate any correct info. This isn’t my first time getting an ID but appears to be her first day of work.
Felix Hernandez
Jun 2026
they were organized. my wait was short
Sabrina Pavlik
Jun 2026
Super efficient and helpful. The gentleman working even recognized my name for another title pending and answered my second question before I could even ask it!! Great customer service!
Ms
Jun 2026
Don't these people ever answer the phone?
Susan Nesbit
Jun 2026
Friendly service despite the crowded situation. That said, the space is small (narrow) and noisy, and I had difficulty hearing the figure (the person calling the number) from the background (the noise from other people waiting for their turn. They have a good system to keep the inside crowd manageable. The checkin kiosk tells consumers to wait outside until they're notified by text to enter the lobby to finish waiting for their turn. But still, the space is crowded and noisy. But the people who work there are friendly, and they do their best.
Michael Charles III
Jun 2026
For a BMV, they are quick and they take care of business.
Belinda Grose
May 2026
Kathy is the lady you want here at this office! She went above and beyond to help me with my reinstatement, when previously I was at another location and got the wrong information and was told to get the wrong documents and kathy helped make all that proper.And I was able to walk out ready to drive
Hannah G
May 2026
Giving them one star is too kind. Besides extremely long wait times no matter when you go. Their staff is flat out rude. I was yelled at for not having an Ohio birth certificate. News flash not everyone who lives her has an Ohio birth certificate 🙄. I also called to see if I could get another copy of my title. The woman on the phone said oh we don't have time for that. Excuse me!!?? That's literally your job
Donna Harris
May 2026
Did not have to wait a long time at all
William Hash
May 2026
I give them a 4 because they skipped my number. I got a new one and got my stickers right away. It took a half hour. But it was fast compared to the old days and considering the people they have to deal with.
Audrey G
So rude— huge lack of understanding, assistance, or patience. Woman working at 4:30 on 6/27 at the license renewal station had absolutely no patience to help me. I had all of my correct items— passport, SSN and TWO proofs of address that I confirmed on both the website and by calling to which she responded “well that’s false info” but neglected to communicate any correct info. This isn’t my first time getting an ID but appears to be her first day of work.
Felix Hernandez
they were organized. my wait was short
Sabrina Pavlik
Super efficient and helpful. The gentleman working even recognized my name for another title pending and answered my second question before I could even ask it!! Great customer service!
Ms
Don't these people ever answer the phone?
Susan Nesbit
Friendly service despite the crowded situation. That said, the space is small (narrow) and noisy, and I had difficulty hearing the figure (the person calling the number) from the background (the noise from other people waiting for their turn. They have a good system to keep the inside crowd manageable. The checkin kiosk tells consumers to wait outside until they're notified by text to enter the lobby to finish waiting for their turn. But still, the space is crowded and noisy. But the people who work there are friendly, and they do their best.
Michael Charles III
For a BMV, they are quick and they take care of business.
Belinda Grose
Kathy is the lady you want here at this office! She went above and beyond to help me with my reinstatement, when previously I was at another location and got the wrong information and was told to get the wrong documents and kathy helped make all that proper.And I was able to walk out ready to drive
Hannah G
Giving them one star is too kind. Besides extremely long wait times no matter when you go. Their staff is flat out rude. I was yelled at for not having an Ohio birth certificate. News flash not everyone who lives her has an Ohio birth certificate 🙄. I also called to see if I could get another copy of my title. The woman on the phone said oh we don't have time for that. Excuse me!!?? That's literally your job
Donna Harris
Did not have to wait a long time at all
William Hash
I give them a 4 because they skipped my number. I got a new one and got my stickers right away. It took a half hour. But it was fast compared to the old days and considering the people they have to deal with.