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Christina Lee at the Everett, MA location, excellent Customer Service, above and beyond helpful. Luxottica are lucky to have such a dedicated, cheerful, kind employee representing your Company!
Call center sometimes takes up to 30 min to respond, but generally they have been helpful. If your glasses are out of warranty and no parts are available to fix, they offer 40% retail which comes out decent. Could probably find cheaper deals from shady online retailers, I purchased direct.
Good service and glasses. I bought glasses from here 4 years ago. Today I was wearing my contacts so my glasses were in the case in my bag and they must've fallen out because they ended up under my car. Needless to say, I ran over my glasses with my car. My car weighs approximately 3,278 lbs according to google. I have the Luxottica Titanium glasses. My case has a scuff mark on it from the concrete, but other than that it works just like new still. My glasses, however, have nothing wrong with them at all. They weren't even bent. I am convinced these glasses are the best glasses to have since you can run them over with your car and they still won't break.... read full review