Maria J. Fragoulis, OD

Aug 2024

Customer service is bad. I attempted to call today again ( this is my third attempt ) to pick my contact lens. I am a physician and I don’t have time to keep on calling. The lady answering the phone was not pleasant. I asked Stephanie Garcia to connect me with Dr Fragoulis a few weeks ago and she called me one minute before closing time 6pm. Don’t send automatic texts that the contact lens are ready for pick up if they can not be picked up. Classes for contact lens should not be complicated. How can you not have an opening at 1pm on a Thursday. I am direct requesting Dr Fragoulis to expedite this transaction which has been fully paid.

Dec 2021

Very bad experience with most recent contact prescription. I believe that some of it may be a communication issue. However, it has been a continuous game of "telephone" between her and inexperienced customer service representatives. I have been told three different things by three different people and still have been unable to solve the issue and make it possible for me to resolve my issue timely. If you are looking for convenience and professionalism, go someplace else.

Dec 2021

Everyone was incredibly nice - even though my appointment was the last one of the day and you could tell they were exhausted. I tried on 5 different pairs of glasses but these pics show my final 2 choices. I definitely plan on returning as long as Dr Fragoulis and her staff continue their great work!