“We had a wonderful experience from start to finish with RGI Pinnacle. Although we were fortunate to have success, my review is based on the care and treatment we received, not just the outcome.
Early on, you are assigned a navigator, which is a nurse you have an open text message line with during your time at the clinic. This was invaluable to us and left us with no unanswered questions at any step of the process - and we had many. Our navigator, Ashley, was beyond phenomenal and couldn't have been more helpful, responsive, or empathetic.
Dr. Masaleel was our main doctor, but we also saw Dr. Zolton and Dr. Nash for certain procedures based on availability. Each of them was fantastic, and we felt very comfortable having them as part of our medical team.
One thing to be aware of is that the Independence office is a monitoring satellite location, and all procedures are done at the main Akron location. This will vary depending on your treatment, but in total we wound up having about 7 appointments in Akron. The staff at both facilities across the board were wonderful. Independence is super efficient and most of my monitoring appointments were less than 15 minutes and offered at convenient times.
While I can't compare our IVF experience to any of the other popular clinic choices, I'm very glad we chose Pinnacle based on both our experience and feedback we've heard from others on a similar journey. I've often seen people say that, at some clinics, you need to be a strong advocate for yourself and come armed with a lot of independent research. That was not our experience at Pinnacle. We felt very well informed, supported, and able to trust the judgment of our doctor, which was a relief during a stressful season of life.
We are very grateful for the care we received and would absolutely recommend RGI Pinnacle to others going through fertility treatment.“
Obgyn
Obgyn
“We had a wonderful experience from start to finish with RGI Pinnacle. Although we were fortunate to have success, my review is based on the care and treatment we received, not just the outcome.
Early on, you are assigned a navigator, which is a nurse you have an open text message line with during your time at the clinic. This was invaluable to us and left us with no unanswered questions at any step of the process - and we had many. Our navigator, Ashley, was beyond phenomenal and couldn't have been more helpful, responsive, or empathetic.
Dr. Masaleel was our main doctor, but we also saw Dr. Zolton and Dr. Nash for certain procedures based on availability. Each of them was fantastic, and we felt very comfortable having them as part of our medical team.
One thing to be aware of is that the Independence office is a monitoring satellite location, and all procedures are done at the main Akron location. This will vary depending on your treatment, but in total we wound up having about 7 appointments in Akron. The staff at both facilities across the board were wonderful. Independence is super efficient and most of my monitoring appointments were less than 15 minutes and offered at convenient times.
While I can't compare our IVF experience to any of the other popular clinic choices, I'm very glad we chose Pinnacle based on both our experience and feedback we've heard from others on a similar journey. I've often seen people say that, at some clinics, you need to be a strong advocate for yourself and come armed with a lot of independent research. That was not our experience at Pinnacle. We felt very well informed, supported, and able to trust the judgment of our doctor, which was a relief during a stressful season of life.
We are very grateful for the care we received and would absolutely recommend RGI Pinnacle to others going through fertility treatment.“