About Shagovac Heating & Cooling
Reviews for Shagovac Heating & Cooling
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Shagovac Heating & Cooling is an HVAC contractor located in Elyria, Ohio, recognized for its professionalism, affordability, and exceptional customer service. They focus on providing superior service, product knowledge, and quality craftsmanship at fair prices, helping clients save money while ensuring complete satisfaction and a comfortable home environment. Customers consistently commend the company's responsiveness, especially during emergencies. Technicians are described as polite, helpful, and thorough, providing clear explanations of issues and addressing concerns patiently. They arrive promptly, wear shoe covers, and treat customers' homes with respect, showcasing their professionalism. Shagovac's expertise covers various HVAC services, including system repairs and maintenance agreements. Clients appreciate the company's ability to diagnose and resolve problems efficiently and effectively, often at surprisingly reasonable prices. Positive experiences also highlight the friendly and helpful office staff, including Megan and Sue, who are noted for their cheerful communication. The company's skilled team, including Ian and Joel, has received praise for their work on installations, such as a multi-zone Carrier mini-split and heat pump system, completed in under two days. Shagovac also handled jobs like removing a small RTU and relocating electrical and gas lines with care. Customers express gratitude for the dedicated crew that ensures a smooth process, showcasing what HVAC installation and service should be.
After an extended absence, we returned to our home to find a black thermostat screen and no heat. I called Shagovac and spoke with a friendly, professional, and accomodating young woman. Before scheduling a service call, she asked if we had checked simple fixes (i.e. breaker switch, battery) before paying for a service call. In today's marketplace who does that? Apparently, this company does! We had already checked for simple fixes (no go), so she scheduled a service call that was convenient for us. Ian, our tech arrived on time. He was personable and confident. He put on booties ( nice touch) and checked the thermostat, then went to the lower level to check the heating...read full review
We had an urgent need for a water tank, and they went above and beyond to deliver and install it quickly and efficiently. From start to finish, their communication was clear and professional, and the entire process was smooth. The employees were knowledgeable, friendly, and worked hard to make sure everything was set up perfectly. It’s rare to find such reliable and dedicated service these days — very impressed with the job they did. Highly recommend!
We were VERY pleased with our experience that Ian performed in our home yesterday! I called the office and Sue was very polite and cheerful on the phone. She said Ian could come out the same day! That's service right there! Ian did some testing on the furnace, was very professional and we had problems that he traced back to our t-stat. He installed one that we supplied, verified everything was working properly and was finished in no time. Excellent customer service. Thank you so much Shagovac!