About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup is a reliable and fast emergency plumber that provides 24-hour service. Their technicians are professional, courteous, and honest, offering upfront recommendations for any services needed. The company specializes in drain cleaning, sewer cleaning, and water damage restoration. Customers appreciate the knowledgeable staff who clearly explain complex issues and provide helpful advice to prevent future problems. Roto-Rooter is known for their excellent service and professionalism, with many clients highlighting the polite and respectful technicians who work efficiently and cleanly. The company has a reputation for going above and beyond to ensure customer satisfaction.
The customer service chick Laura from the Chicago call center was fantastic in every way. Really went above and beyond to make sure that I was satisfied and she easily convinced me to have a technician come out when I was not so sure if I wanted that.
I felt that 399.00 dollars to clean a kitchen drain was way too high, I asked for a specific price to clean out a kitchen drain when I called . Only to be told they don’t do pricing that why anymore . They the person that comes out will have to assess what needs to be clean when he got here. I specifically told him this is the dream that needs to be cleaned. He continued to ask me about my main drain. Need to see your bathroom to see if your bath tub is not draining and your sinks not draining in your bathroom. I said that’s not the problem. The problem is my kitchen. Drain is clogged. Then he calls another guy in to bring a camera in to see what my problem...read full review
My technician did a wonderful job. He was very knowledgeable about hot water tanks and he was upfront and honest. I rate it a 4 out of 5 only because of the price. It was the highest price I was quoted, by quite a bit, however, I was able to get my hot water tank installed that day - which was a huge win!