About Roof Smart Pro
Roof Smart Pro provides roofing services in Southwest Ohio, Lexington/North Kentucky, and Southeast Indiana, emphasizing local accountability and resources. They offer a seamless experience for roof replacement, ensuring clear communication throughout the process. Customers have praised the team for their punctuality and attention to detail, particularly regarding cleanup after the job is done, leaving properties spotless. The company has built trust with clients by providing thorough information upfront and guiding them through insurance claims. Staff members are noted for being knowledgeable and supportive, making challenging situations easier to navigate. On installation days, workers arrive early and work diligently, demonstrating a strong work ethic. Customers appreciate the reliability and professionalism of Roof Smart Pro, often highlighting positive past experiences and repeat business. Many reviews mention the great work done by the team, who are praised for their professionalism and excellent customer service. The team is described as kind and personable, working efficiently to get the roof fixed in a timely manner and answering all questions. Customers have noted the outstanding quality of workmanship, with new roofs that look fantastic and provide peace of mind. They value the company's efforts in working with insurance companies, with some highlighting how the staff challenged claims effectively. Overall, Roof Smart Pro is recognized for its commitment to outstanding customer service, quality workmanship, and effective communication, making them a preferred choice for roofing needs.
Awesome experience from start to finish! My homeowners insurance company is a real pain to deal with and they try every trick in the book to get out of paying for damages that are clearly covered by our policy. The crew at Smart Exteriors put me at ease from the start and took over dealing with my insurance company. Despite the insurance company’s best efforts to deny the repairs (my home needed a full roof replacement), Smart Exteriors was unphased and diligently stayed on top of the adjuster and got the entire job approved! These guys/gals don’t give up until the insurance company does the right thing! They have the patience of a saint to deal with insurance and...read full review
Great customer service and amazing guys to work with, would recommend.
Very professional and before they got my business they helped with talking to The crooked Erie Insurance adjuster, where he accused then of breaking a shingle in front of the adjuster to get out of paying a claim. Next door same damage and he was repaired by USAA. The time and energy to help with claim is remarkable. Even though I had to pay out of pocket because Erie is a garbage insurance company, they were reasonably priced and very professional that got my roof, gutters and soffit down between the snow and holidays.