Dayton Respiratory Center

Dayton Respiratory Center has received mixed feedback from patients. Many appreciate the care from doctors like Dr. Jain, Dr. Hwalek, and Dr. Allan, describing them as professional, kind, and caring providers. The office staff at the North Main Street office and the Middletown Atrium office have also been noted as very helpful and professional. Some patients find the office works best online. However, several reviews highlight serious issues with phone communication. Patients report it is impossible to get someone to answer the phone, often receiving only a message saying to leave a message with a 24-48 hour response time. One patient expressed concern for their health but was told to wait until a scheduled appointment days later. Another patient scheduled an appointment at the Middletown office, arrived to find the office dark, and was told the appointment was at the Centerville office instead. They were offered a new appointment a month out, though a text later offered a slot the next day. The medical staff is praised, but many feel the office staff needs better training for customer service and phone answering.