About Ulta Beauty
Ulta Beauty is a popular destination for beauty enthusiasts, offering a wide range of cosmetics, fragrance, and personal care products from over 500 brands. Customers appreciate the extensive selection, including exclusive lines. The salon services at Ulta Beauty enhance the experience, featuring hair, skin, makeup, and brow services, along with ear piercing. Many clients highlight the expertise of the staff, particularly in brow services. Exceptional customer service at checkout turns the experience around, showcasing the staff's commitment to customer satisfaction. Ulta Beauty is recognized for its vast product offerings and attentive service, making it a go-to choice for beauty needs. The manager at the Columbus Polaris location took the time to check multiple locations and find the needed product, providing great customer service. Ulta Beauty has a dedicated section for hijabi/covered women, although a larger mirror would enhance the salon-like experience. Exceptional customer service, with the store manager and associates going above and beyond to exceed expectations, processing returns and resolving issues promptly, providing an outstanding and memorable shopping experience.
I wish perfume displays were not all over the store. There were 3 (minimum) places/kisoskis for ONE brand I wanted to try and buy. Like I had to walk back & forth to see prices, sizes, scents & if lucky, testers. Also, testers for like ALL perfumes ever were empty.
I was in there forever on my last visit to Ulta at Easton. Looking for a new foundation...I kept looking around for help and there was nobody around. I spent an hour at least, trying to find a foundation that was not too matte or too dewy. I probably would've been able to save a lot of time if somebody would have offered to help me. The first 45 minutes I was in there, there was barely anybody else in the store. It did get busier after that. There was a girl that worked there.... Her name was Aubrey, I believe. It could have been Audrey. Either way she is the only reason I'm giving more than one star. After I found a foundation (that did not work for me AT ALL, after...read full review
So thankful for the manager, Joey at the Columbus Polaris location! He took the time to check multiple locations and find the translucent setting powder I needed! Great customer service!