GMC at DAN TOBIN is a car dealership that provides a mixed customer experience. On the positive side, one customer praised the sales associate David Chapman for his excellent customer service and communication. David is described as a true GM/Chevy ambassador who is meticulous in explaining the vehicle details and features. The customer was impressed with David's service and said he would return to him if interested in purchasing a Chevy in the future.
However, another customer had a less satisfactory experience. They were frustrated that the dealership did not have the right bulb in stock for their brake light repair and did not call the customer back to let them know. The customer had to go and get the bulb themselves and then bring it to the dealership to have it installed, which they felt was poor customer service. The customer also felt the $99 charge to install the bulb was too high.
Despite the mixed reviews, a third customer had an overall positive experience with the dealership. They were able to work out the financing and trade-in process efficiently, even with the dealership's systems being down due to a nationwide technological issue. The sales representative, Roxanne Mullis, maintained good communication throughout the process and ensured the customer's deal was secured, even with the system challenges. The in-store purchase experience was also described as smooth and low-pressure, with the finance department providing good service as well.
In summary, GMC at DAN TOBIN seems to provide a varied customer experience, with some positive feedback on the sales staff's customer service, but also some concerns about repair services and communication. The dealership appears to have handled a challenging technical situation well, providing a satisfactory purchasing process for at least one customer.
I was pretty disappointed by the customer service I received at this location after they worked on my vehicle and there were still issues the following day. When I called back to let them know, I was talked down to and told I would need to pay for further diagnosis. I was planning to buy a new suv from this location but after this experience, I plan to continue buying vehicles from Ford across the street.
2539 Billingsley Rd, Columbus, OH 43235
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