After Dex purchased them, it has been nothing but bad. I am looking to move to other vendors asap. Ill give you a break down of my last call to Dex. I called over and over again for hours and finally got someone. I believe her name was Breniqua. She seemed more interested in shoving potato chips in her mouth during the call than helping. I was able to get a ticket placed for 2 issues. It's been almost a week and I haven't heard back or seen a tech onsite.
September 2021
If you go with another provider you are doing it wrong. Truly the best when it comes to service and tech. In house service team as well so you will never be on hold in another country. Great people 10/10
October 2020
We're really happy with Meritech. The cost is great-- in fact, we tell other copier companies that unless they can do it for free, it's not worth us changing. And today we ran out of toner (we thought we had a backup) and they are sending someone down by lunchtime with a new cartridge! Great service. Appreciate everything they do for our agency... Thanks!EDIT 10/8/2020... Wow, that went down hill fast. We were blindly faithful to Meritech only to find out recently that our costs with them were split over two bills and it was much more expensive than we thought. Shame on us for that mistake. Now, as we're compelled to replace our equipment by a certain deadline,... read full review
After Dex purchased them, it has been nothing but bad. I am looking to move to other vendors asap. Ill give you a break down of my last call to Dex. I called over and over again for hours and finally got someone. I believe her name was Breniqua. She seemed more interested in shoving potato chips in her mouth during the call than helping. I was able to get a ticket placed for 2 issues. It's been almost a week and I haven't heard back or seen a tech onsite.
If you go with another provider you are doing it wrong. Truly the best when it comes to service and tech. In house service team as well so you will never be on hold in another country. Great people 10/10
We're really happy with Meritech. The cost is great-- in fact, we tell other copier companies that unless they can do it for free, it's not worth us changing. And today we ran out of toner (we thought we had a backup) and they are sending someone down by lunchtime with a new cartridge! Great service. Appreciate everything they do for our agency... Thanks!EDIT 10/8/2020... Wow, that went down hill fast. We were blindly faithful to Meritech only to find out recently that our costs with them were split over two bills and it was much more expensive than we thought. Shame on us for that mistake. Now, as we're compelled to replace our equipment by a certain deadline,... read full review