About Reupert Heating & Air Conditioning
Reupert Heating & Air Conditioning is a well-established business in Greater Cincinnati, Northern Kentucky, and Indiana, known for their high-quality heating and air conditioning systems from Bryant and Mitsubishi. Customers have praised the punctual and polite staff, who take care to protect work areas with drop cloths. The company offers a streamlined experience, with consistent follow-ups and easy financing options. Great service and impressive workmanship have earned Reupert the loyalty of multiple generations of customers. They are great to work with and were able to schedule a same day appointment. However, some customers feel the purchase price should have been lower and that service and installation pricing is too high.
We purchased a new furnace and air conditioner unit from Reupert in 2022 for $9000. In a pinch in winter. Called them 9-6-2024 and told them blower and ac unit both were not running although the Ecobee unit said they were. Technician came out and diagnosed the blower motor faulty. Was told the part was under warranty. Asked technician price of installation and service call. $585. *** $585 *** $98 for service call and $487 for installation. This is a 1 hour job maximum. A surgeon may be worth $487 an hour, but not an hvac company. Long story I know, but I feel that everyone needs to know how bad they are stealing your hard earned money. Purchase price should have been lower too. And to really top it off, they took the techs off my install to do an emergency repair at the pizza restaurant on Werk Rd. Came back the next day to finish. So pathetic that they literally ROB the people that support them. Good luck to anyone that have to deal with them. I am walking my warrantied part in on Monday for a replacement. And getting a refund for my daughter's house next door that the tech went to in error 1st and charged her 98 dollars as well. Theft in the worst form.