Cleaner Concepts is a dry cleaning service that has received mixed reviews from its customers. While some customers have had positive experiences, reporting that the service is phenomenal, affordable, and reliable, others have had issues with the quality of the cleaning.
Some customers have reported that the business has failed to properly clean their items, leaving spots or stains that were present before cleaning, or even returning items dirtier than when they were dropped off. There have also been instances where items were returned with unexpected odors, such as smoke.
However, the business has made efforts to address these issues, with customers stating that the business has made things right both times when there were problems, at no additional charge. Overall, Cleaner Concepts seems to provide a mixed level of service, with some customers being satisfied with the quality and timeliness of the cleaning, while others have experienced issues that the business has attempted to resolve.
This is one of the most reliable dry cleaning services I’ve used. The staff is courteous, and they treat every item with care. My clothes always come back clean, fresh, and neatly pressed. Even stubborn stains are handled very well without damaging fabrics. Turnaround time is quick, and pricing is fair for the quality provided. The service is consistent and trustworthy, and I’m very satisfied overall. I will continue using them and happily recommend them to others.
I've had misses 2 of 2 times at this place. They made it right both times at no charge, but I want to be able to rely on a cleaner to do the job right the first time.
One of the times, I brought in a dress with spots on it they didn't get out. When I came to pick ot up, the person claimed the spots were there due to a beaded part of the dress disintegrating during the cleaning - yes, maybe before I brought it in for cleaning that happened, but I know for a fact, those exact spots were there before you cleaned it and you just didn't get them out. Please be honest with the customers.
My first time here and had 5 items to dry clean. All I can say is phenomenal. I took it in a day before and asked if possible to have it ready by the next day and it came out perfect. On time and very affordable. Would definitely recommend for those who need to get things dry cleaned on a regular basis.
3396 Erie Avenue, Cincinnati, OH 45208
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