TriHealth Five Mile | Anderson

TriHealth Five Mile | Anderson is a healthcare facility appreciated for its overall good service and caring staff. Visitors have reported positive experiences with the staff, including friendly receptionists and respectful doctors, such as Dr. Gibson, who listens well and makes patients feel comfortable. The medical assistants are also described as kind and helpful. However, there are some concerns regarding appointment scheduling. One reviewer noted that, while the initial phone call to schedule was smooth and the representative was kind, there was a significant issue with appointment availability. The staff member provided incorrect information about the office hours for calling in to check for cancellations, which caused confusion. The caller was told they could call between 7:30 a.m. and 5:30 p.m., but attempts to call at 5:20 p.m. were unsuccessful because the office was already closed. Additionally, the website and Google search results display inconsistent hours, often showing later times than the actual office hours, leading to frustration among patients trying to plan their calls and appointments. The reviewer suggests that TriHealth should update their website and Google listings to accurately reflect their hours to prevent further inconvenience. Despite these scheduling issues, the facility demonstrates flexibility and kindness, as seen when staff accommodated a patient who arrived a day early for a lab appointment and was helped promptly. Overall, TriHealth Five Mile | Anderson is viewed positively for its staff's professionalism and care, with recommendations for better communication of hours to improve patient experience.