AAA Driving School - Cincinnati

Feb 2025

Shame on the driving instructors who use Eastside Christian Church to teach maneuverability….. you have poles and cones in the trunk of your cars and yet you still use the only practice set for teens to practice with their parents for their test. I just saw 2 cars who waited for another driving school to finish and go in front of the cars that were waiting.

Apr 2024

DON'T WASTE YOUR MONEY!!! It's cheaper to just call some no-name Acme Tow Company. Don't get me wrong...AAA still has the best drivers I've ever had. They're courteous, considerate of your distress, and eager to please the customer. But the people working AAA Roadside Assistance line are a joke. They left me sitting in a dangerous area for THREE HOURS, and when I called to ask where the driver was (because the app showing where the driver is appeared to be going in circles), I was informed that they LOST MY TOW. They had no record of my call. So even though I had the order number that they gave me so I could track the driver on the app, they somehow dropped my tow order. Therefore, the tow had to be re-issued and I had to wait AGAIN for them to find an available driver. Because they took so long, I couldn't get my car to the shop before they closed. So when I called again to get it to the shop, they charged me $107 dollars (with tax) because I didn't have it towed to the shop when they came to get me the first time. When I filed a complaint, they somehow managed to LOSE MY COMPLAINT TOO. Very convenient! They don't believe in accountability, so don't bother complaining. They've got your money, and they totally don't care. AAA used to be bulletproof! I've been a happy, satisfied member for many years. Then I let my membership lapse for awhile and joined again after the pandemic when my car broke down. Boy, have they changed! Now, they're just riding on a reputation they no longer have. They are completely dishonest, ripping people off for every nickel and dime they can get. And that's doubly sad because the drivers are still top notch. In all the years I've done business with AAA, I haven't gotten a bad driver yet. But the Roadside Assistance people, while polite, are worse than incompetent. However, I don't blame them. They're only doing what they've been told to do. The fault clearly starts at the top, at their corporate headquarters. Good service is a distant memory. It's all about the money now. Post-pandemic, Roadside Assistance has gone down so far that I wish I could give them less than one star. I could've pushed the car home in the time it took them to get to me.

Mar 2024

Gave AAA specific instructions on a car tow today and -0- were relayed to the tow driver zero.No accountability anymore in anything its everywhere it seems in the CSR world. Pretty upset the tow driver called and said i was getting ready to leave.