Northeast Professional Home Care

If I could give zero stars, I would.
My experience with Northeast Professional was one of the most stressful and chaotic periods I have ever dealt with while trying to care for my mother.
From the very beginning, staffing was a constant issue. When caregivers or nurses called off, there was little to no effort made to secure coverage. Instead, the responsibility was repeatedly pushed onto me, a full-time working, single mother at the time, to figure it out. I was left scrambling to rearrange my work schedule and personal life because the agency could not fill shifts they were contracted to cover. That is a sole job of an agency.
There was a... read full review

This company is TRASH !!! The aides they employ are BELOW SUBSTANDARD ,the administration is TRASH THEY LIE TO YOU . You received 1 star because I had no other choice. Sending aides that are elderly that have breathing condition sending aides that cannot perform errands due to lack of transportation sending aides that want to preach the Bible sending aides that Constantly on the phone sending aides that do not perform cleaning task. Administration does NOTHING THEY DONT CALL WHEN A CALL OFF OCCURS I HAVE BEEN DEALING WITH THIS COMPANY FOR A COUPLE OF YEARS THEY EXPLOIT THE AGED AND VULNERABLE FOR PROFIT TO BAD THE PRESS CANT GET INVOLVED TO EXPLOIT THIS COMPANY like... read full review

We have had six appointments set up. The first one called five minutes before the girl was due out sheb called off sick. The third one called after 15 min and girl was half hour late. The sixth one no show called the girl she had reported off, called the boss she didn't even know. Three out of six not good.