About McSwain Carpets & Floors
Reviews for McSwain Carpets & Floors
Write a reviewHours
Monday: 9:30AM - 6PM
Tuesday: 9:30AM - 6PM
Wednesday: 9:30AM - 6PM
Thursday: 9:30AM - 6PM
Friday: 9:30AM - 6PM
Saturday: 9AM - 5:30PM
Sunday: Closed
McSwain Carpets & Floors is a top flooring provider in Cincinnati, Dayton, and northern Kentucky, offering quality brands like Karastan, Shaw, Mohawk, Mannington, and Armstrong. Established in 1968, the business focuses on exceeding customer expectations with a strong emphasis on service, selection, value, and quality. Customers report positive experiences, noting helpful and communicative staff during the carpet selection and ordering process. Installers are described as professional, timely, and meticulous, ensuring a clean work area after installation. While most employees are praised for their excellent customer service, there have been occasional mentions of less helpful staff. Overall, McSwain Carpets & Floors is highly recommended for its smooth ordering processes and commitment to customer satisfaction.
My brother in law worked for McSwain Carpets and recommended them to us and we are very satisfied with their fantastic service and friendly helpful staff. Our stair runner and basement carpet look amazing! They are extremely knowledgeable and I recommend them 100%.
Recently, we had carpeting replaced on our stairs. In the past, we had negative experiences with carpet replacement with another installer. I was dreading the process. However, our experiences with McSwain Carpets & Floors were great. Brooke was helpful and communicative during carpet selection and ordering. Kelvin S. was outstanding as an installer. He was timely, polite, and meticulous. He completely swept the work area after installation. The carpet on our stairs looks and feels great. We will use McSwain on future carpeting projects and highly recommend.
Excellent showroom service - just the facts with no high pressure sales or up-charging. Ordering and scheduling processes went smoothly. Installers were professional, checking over their own work.