The wait time was long. I waited 30 mins before anyone came to see me. The lady name was Alicia (Asian )an didn't speak English and didn't do a good job.
The Manager has an attitude and I think they need a new manager.
About Zen Nail Spa
Zen Nail Spa offers a pleasant experience for its customers. The nail technicians are kind, friendly, and skilled in their work. They take the time to ensure a good job, and clients are generally happy with their pedicures and manicures. The spa provides a relaxing atmosphere, complete with massage chairs that offer a solid back massage. Customers appreciate the cleanliness of the shop, although some have noted signs of wear, such as cabinets missing doors and chipped finishings. The atmosphere remains welcoming, making it a great spot to unwind.
Reviews highlight the enjoyable services, like the Pure Serenity pedicure, which includes a glass of wine. Some customers find the pedicure experience to be standard, but they appreciate the attention to detail from technicians like Chan and Ben. The gel polish selection, including colors like L16, is noted, though some feel it could be improved. Overall, clients feel relaxed and satisfied with their visits, often mentioning that they will return.
Reviews
Paid over $60 for a gel pedicure that came off one of my toes two days later. I couldn’t even get it fixed bc it was the day I was leaving for a trip. Even regular polish lasts longer, and especially at that price!!! Will not be back.
I have been going to Hanna at Zen for almost two years now and she always goes above and beyond!! Decided to try something fun this time, and she crushed it as always 🫶 I have never had a bad experience here!
Photos

Hours
Good to know
- accepts credit cards
- gender-neutral restrooms
Location
400 Park Avenue Ste 178, Shaker Heights, OH 44122
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