About uBreakiFix by Asurion

The uBreakiFix by Asurion in Akron, OH specializes in electronics repair, including cell phones, tablets, game consoles, and computers. Customers report fast and efficient service, often completing repairs within an hour. The staff, including the general manager, is described as knowledgeable, polite, and professional, making the repair process easy and timely. The store stands out for its high-quality repairs and customer service, earning strong recommendations from satisfied clients. Customers have praised the store's expertise, with one reviewer highlighting the quick fix of a charging port issue on a Samsung device. Another customer shared a positive experience scheduling an appointment for a Samsung Tab S8 ultra, where they received helpful information for sending the device to Samsung for repair. The staff, including Camryn, a brilliant and highly skilled technician, have been described as well-spoken, amicable, and trustworthy, providing excellent service and answering all questions.

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Reviews for uBreakiFix by Asurion

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Oct 2023
[Am intentionally using 5-Stars only to ensure this is seen] First, for anyone just wanting the basic gist and point: In short; don't bother goin' to these clowns. For those who don't mind reading a bit of a prattle-on: About roughly two months ago, I scheduled an appointment with uBreakiFix through the official Samsung Repair Service. I have a Samsung Galaxy Z-Flip 3, and like many with this same device? The factory-applied built on Screen Protector had begun peeling away from the screen, and slowly cracking apart with several scratches. I was lead to believe via Samsung and other venues that the only way to fix the from-factory screen protector was to go either here or to a certified BestBuy for repair. I showed up on the day the repair was scheduled, and the gentleman in the lobby struck up a conversation to see what I needed. Despite showing SPECIFICALLY the screen protector was damaged? He tried convincing me without question "Nope-- Your whole screen is damaged, you need an entire screen replacement!" Upon discovering the repair would have been roughly $400 -money I didn't have at the time- I had no choice but to leave with no help, and a belief I now had a major repair on my hands. Skip ahead to the other day, when I discovered via public forum discussions on Reddit that others with my phone dealt with the issue themselves? I took a chance, bought a new device-specific screen protector, and as of tonight (night of 10/26/23)? My phone looks better than ever, and indeed I was right: ONLY THE FROM-FACTORY SCREEN PROTECTOR WAS DAMAGED. What very well coulda been my having an unnecessary near-$400 repair was an easy-to-deal-with issue that only ended up being maybe $12 at worst. While I don't wish to "slam-dunk" on the in-the-back service techs who genuinely have done great work for countless other customers, or even the select few customer service reps who manage to do right by customers? To the service reps who could care less about ACTUALLY helping people, and to the Store/Local/Regional Management who fail to correctly do their jobs in enforcing proper training and conduct of the floor staff that interact with customers? Shame on you all! To any fellow customers who took the time to read all of this? If you have even the slightest experience with being technical/mechanical with your hands, or at least know your way around looking up and following a quick video guide? I highly encourage: Do your research, and if a fix CAN be done by your own two hands without risk of damaging your device further? Take the initiative and save yourselves the hassle of either nearly getting/being raked across the coals of high-price repairs, that may very well be cheap and easy to do yourself! (Including relevant images of the before/after of my factory-applied screen protector vs the new one put on myself)