Geek Squad is a renowned technology service provider, offering a wide range of repair, installation, and setup services for various electronic devices, including computers, tablets, TVs, home theaters, car stereos, GPS systems, cell phones, and home appliances. Their agents are known for their efficiency, expertise, and exceptional customer service. Customers have praised the agents' willingness to go the extra mile, with one agent making an additional trip to diagnose an issue with a customer's dishwasher. The agents are also described as friendly, personable, and knowledgeable, with one customer noting that a computer OS upgrade was completed faster than expected.
Adolfo got my tablet all set up and met me promptly for the pick up appointment. He was very efficient and helpful. Definitely an above and beyond employee who knows his stuff and willing to help in any way possible. I hope I don't need to utilize geek squad, because that means I screwed up my new surface pro, but if I do, I'll be happy to return!
As a total tech member, I want to commend Agent Kenny Owens, on the Geek Squad Best Buy Rothrock Road, Montrose Ohio, as an amazing help tonight, 8-12-2020. He was patient always with a smile, extremely knowledgable, courteous, and completely efficient in helping me get my new computer set up. He deserves commendation for a job very well done!! Thank you Agent Owens.
My Geek Squad agent Jaxon W. provided thorough detail related to my purchase and expressed his product knowledge in a way that made it simple, easily digestible and gave me confidence in my ability to get the most benefit from the product the day I took it home.
96 Rothrock Road, Akron, OH 44321
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