Mercury is a trusted company known for honest, reliable, and professional service. Customers appreciate their promptness, with technicians arriving on time and fixing issues quickly. The team is friendly, courteous, and dedicated to doing the right thing, often going beyond expectations to ensure customer satisfaction. Mercury has a strong reputation for transparency, fair pricing, and high-quality installation work. Many clients, including local home inspection companies, regularly recommend their services. Although they do not handle small residential jobs, their expertise in commercial heating, plumbing, and HVAC is highly valued. Overall, Mercury is a dependable company that genuinely cares about its customers.
I had an issue with my heating system. They were prompt and figured it out. Needed a part that was going to take a week since it was just before Christmas and the part was in Texas. They went to extra effort and found a part in the Bronx, drove down and my heater was fixed! Since it was 9degrees out, I was overjoyed! Great company and great service!
I recently had my air conditioning serviced by Mercury... they were kind and cordial, fixed the issue immediately, showed up on time in the height of summer and were gone before I had the opportunity to say thank you. Great company, great people, great service, great price!
My family has been in the commercial heating, plumbing, and HVAC business for 75 years. They don't do small residential jobs however. I called John during the heat wave this past July and boy did he deliver. Not only is he extremely honest, he's a true professional in every sense of the word. His installation teams were exception and returned for a secondary issues promptly and took care of everything as was promised. It is rare today to find someone who wants to lower the bill and not charge for extra things you don't need. I wish all the contractors were this transparent and worked so hard to take care of their customers. The essence of any job well done is a meeting of the minds and doing what's right. John is a person who comes on the job site as the owner and does the right thing. Thank you John for your honesty and being a good person who truly takes care of his customers.