About Geek Squad
Geek Squad, a division of Best Buy, offers a wide range of repair, installation, and setup services for various tech products, including computers, tablets, TVs, home theaters, car stereos, GPS, cell phones, and home appliances. Their skilled agents can fix most makes and models, regardless of where the products were purchased, and provide guidance on how to maximize the use of technology. Customers have reported positive experiences at Best Buy Geek Squad locations. One customer praised the excellent service and knowledge of a Geek Squad agent named Johnny, who helped them find the perfect laptop and provided personalized attention. Another customer, Michelle Williams, expressed gratitude for the highly professional, skilled, and expert service of Consultation Agent John Nunez, who assisted her in activating a Tracfone. Additionally, a customer shared a positive experience with a Sales Representative named Eddie, who was polite, knowledgeable, and efficient in helping them purchase a Nintendo Switch, allowing them to complete their transaction quickly. The customer recommended that customers do their own research and know what they want before visiting Best Buy, as it can streamline the process. Overall, Geek Squad is known for its comprehensive tech support services and the expertise of its agents, who strive to provide personalized and efficient assistance to customers.
Tried to get dashcam installed in my wife's car. There is no way to call the location directly you are routed to a call center. Showed up to appointment after being forced to prepay and they said they didn't have the right wires (even though I did the same thing at a different Bestbuy for my car the week prior without issue). Then had to wait in a 20min line to get a refund. Waste of time
Terrible service, unprofessional, not transparent about the installations nothing could be worse than this place!
Got a new receiver for my car, installation appointment took a month, I called to make sure i had everything I needed, they assure i did, first thing they told me on my appoiment day was I needed something I had to buy somewhere ese… I explain i already changed that part , they said no, so they didnt installed it. Offcouse i buy it , and then had to wait again, and no, i didn’t need it, they gave it back to me…so they could make the installation before.
They didn’t plug my rear camera back, told me it was not compatible… but i could...read full review
this location is a pitiful joke. i would rather travel to the best buy in midtown manhattan than deal with the terrible service here. staff is extremely unprofessional, disorganized and misogynistic.