From beginning to end our experience with Custom Carpet was fantastic. When it came to selecting a carpet for our family room, the store manager, Michael, was wonderful! He was very friendly, helpful, professional and knowledgeable. When it came to installation, Branden Payne, was outstanding! We couldn't be more pleased.
July 2025
Just purchased rug for my stairs and Michael was extremely helpful-even suggesting I take home some samples when I was against that-wanted to just order right then. He was right and I picked the right color because of him! He made follow up calls and an email to be sure I was satisfied! Would definitely shop there again when in need of flooring.
February 2023
The experience at Custom Carpet Centers (Transit Road, Williamsville, NY) was great. Working with Connie was a delight as she is full of knowledge about all types of design and carpets and she worked with us to correct an issue we had which was successfully resolved. We LOVE our new carpet! The installers were very professional, fast, and thorough as well.
From beginning to end our experience with Custom Carpet was fantastic.
When it came to selecting a carpet for our family room, the store manager, Michael, was wonderful! He was very friendly, helpful, professional and knowledgeable.
When it came to installation, Branden Payne, was outstanding! We couldn't be more pleased.
Just purchased rug for my stairs and Michael was extremely helpful-even suggesting I take home some samples when I was against that-wanted to just order right then. He was right and I picked the right color because of him! He made follow up calls and an email to be sure I was satisfied! Would definitely shop there again when in need of flooring.
The experience at Custom Carpet Centers (Transit Road, Williamsville, NY) was great. Working with Connie was a delight as she is full of knowledge about all types of design and carpets and she worked with us to correct an issue we had which was successfully resolved. We LOVE our new carpet! The installers were very professional, fast, and thorough as well.