Mary Woo, MD

May 2022

Our experience with this practice was, and continues to be, very strange and painful. In our experience, they are not baby-focused, nor provide good service. We will not be going back.Specifics:When we went, they had an issue with the HVAC and the temperature INSIDE the office was 50 degrees. Despite all of the adults being bundled up, no one acknowledged the temperature, and the protocols were exactly the same - they asked us to undress our 1-year-old twins down to their diapers and to wait until the doctor was ready, and the wait was about 15 minutes. The doctor we saw was adamant that our kids should only be eating pureed foods, which directly contradicted what our pediatrician from Tribeca Pediatrics had been telling us. When it came time to do the two vaccinations, the doctor was painfully slow, and refused to even open the cap of the second syringe ahead of time, did not have the band aids ready to go, etc. so both babies were screaming unnecessarily. At Tribeca, our doctor had both syringes ready to go, and had a technique to give both shots at once with one hand to minimize the trauma for our kids.Despite sending full medical records for our twins prior to our appointment (since they will not let you make an appointment until a doctor reviews your records, and "approves" you as a patient), they had not uploaded the records into their own system so the doctor did not have any information during the appointment (while our kids were freezing). They also entered the gender of one of our kids incorrectly. Again, no apology or any sort of acknowledgment that this was an error on their part.Lastly, we've been trying to get our vaccination records from them. I called once to get access to the portal (which you explicitly have to ask for?), explaining that I was looking for records. The portal is slow, poorly laid out and looks like it was built 20 years ago. After realizing the records were nowhere to be found, I called again to have someone tell me they have to release the records separately. I asked for both twins records to be released to the portal. They only released one. Painful.